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Skills
Analysis Skillsunmatched
Communication Skillsunmatched
Corporate Governanceunmatched
Customer Relationsunmatched
Customer Service Operationsunmatched
Customer Support/Serviceunmatched
Develop and Maintain Customersunmatched
Documentationunmatched
English Languageunmatched
Fortune 500 Customersunmatched
Internet Applicationunmatched
Multitaskingunmatched
Problem Solving Skillsunmatched
Product Engineeringunmatched
Product Supportunmatched
Service Deliveryunmatched
Software Administrationunmatched
Team Playerunmatched
Time Managementunmatched
Training/Teachingunmatched
Writing Skillsunmatched
Description
Have you ever wondered how the greatest global organizations are being run? How groundbreaking business decisions are made and how Corporate Boards are applying electronic platforms? *** Governance Solutions is powering more than 240 Fortune 500 companies and 245K users worldwide with its modern software solutions.
As a Client Service Delivery Analyst, you will provide client services and support, you will handle diverse and time-sensitive client-related projects and requests both in client-facing and back-office activities. You will learn about Corporate Governance and interact with Administrators, Corporate Secretaries and Board members of leading organizations. This is an opportunity to use your strong communication and problem-solving skills and become an authority in handling a set of different innovative tools.
What will you be doing?
MFA mandatory migration
Provide support for Board Portal Software via e-mail and telephone
Develop and maintain positive customer relationships by consistently delivering value and anticipating needs
Provide user training and respond to queries in a timely manner
Assist with identification of business - and system requirements
Assist with the production of operational and user documentation
Collaborate and communicate client requirements to the Account Administrators and Success Managers
Promote the latest improvements and other company s capabilities to clients
Collaborate with Product and Engineering teams with crafting solutions
Who are we looking for?
Excellent written and spoken in English
Strong affinity toward working with software applications
Previous experience in a client-facing position as well as experience in supporting sophisticated products
Excellent collaboration skills and positive and performance-driven demeanor
Very reliable, crucial, stress-resistant and resilient personality
Self-sufficiency and independence in task handling
Ability to multitask effectively and eager to learn beyond the immediate remit
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.