Customer Support & Production/Warehouse Associate

Customer Support & Production/Warehouse Associate

Location: Scottsdale, AZEmployment Type: Full-Time

About the Role

Pure Choice Apparel is looking for a dependable, organized, and hardworking Customer Support & Production/Warehouse Associate to join our team. This is a hands-on position that combines customer service with day-to-day production and warehouse responsibilities.

The right person will be comfortable communicating with customers, solving problems, keeping orders organized, and jumping in wherever the team needs help. This is not a traditional desk-only customer service position. You will spend time both at a computer and on the production/warehouse floor.

Responsibilities

Customer Support

• Respond to customer questions by phone, email, and other communication channels
• Help customers with order status, product questions, shipping issues, and general support
• Resolve customer issues professionally and efficiently
• Communicate with production and fulfillment teams to resolve order problems
• Track and follow up on customer issues until they are resolved
• Maintain accurate customer and order information

Production Support

• Assist with apparel production, including screen printing, DTF, embroidery, and other processes
• Prepare garments and materials for production
• Perform quality checks on finished products
• Fold, sort, count, label, and package finished apparel
• Assist production team members with daily jobs and deadlines

Warehouse & Fulfillment

• Pick and pack customer orders
• Receive and organize inventory
• Pull blanks and materials for production
• Maintain accurate inventory counts
• Keep warehouse and production areas clean and organized
• Prepare shipments and shipping materials
• Assist with loading and moving boxes and inventory
• Help with inventory counts and organization

What We're Looking For

• Strong communication and customer service skills
• Reliable and dependable
• Extremely organized and detail-oriented
• Comfortable working in a fast-paced environment
• Willing to do whatever is needed to help the team
• Comfortable working both at a computer and on your feet
• Able to lift and move boxes and inventory
• Basic computer skills
• Ability to learn new software and systems quickly
• Previous customer service, warehouse, fulfillment, or apparel experience is a plus
• Previous experience with Shopify, ShipStation, Printavo, or similar systems is a plus

The Ideal Candidate

We're looking for someone who takes ownership. When they see a problem, they don't walk past it. They figure out what needs to be done and take care of it.

You should be someone who:

• Shows up on time and is dependable
• Pays attention to details
• Works well independently
• Doesn't need to be micromanaged
• Can switch between customer service and physical work throughout the day
• Takes pride in producing quality work
• Communicates problems instead of hiding them
• Works well as part of a team

Why Join Pure Choice Apparel?

You'll be joining a growing apparel and ecommerce company where no two days are exactly the same. You'll have the opportunity to learn multiple parts of the business, including customer service, apparel production, fulfillment, inventory, ecommerce, and warehouse operations.

If you're someone who likes to stay busy, solve problems, work with your hands, and be part of a growing team, we'd like to meet you.