Customer Support & Quotes Coordinator
Xico Lighting – Architectural Lighting Manufacturer
Woburn, MA
Role Overview
Xico Lighting is hiring a Customer Support & Quotes Coordinator to support our architectural sales agents by preparing accurate quotations and maintaining clean Salesforce records.
This is an execution-focused, process-driven role. The primary responsibility is to convert incoming agent requests into structured opportunities and quotations using established pricing tools and scripts.
The ideal candidate is detail-oriented, organized, and comfortable working within defined systems and workflows.
Core Responsibilities:
Quotation Processing:
- Receive quote requests from sales agents via email.
- Create opportunities in Salesforce.
- Build quotations using approved price books and pricing scripts.
- Select correct product codes, configurations, and quantities.
- Review for accuracy before release.
- Send completed quotations back to agents in a timely manner.
Salesforce & Data Management:
- Maintain clean and complete opportunity records.
- Ensure documentation is properly attached and organized.
- Follow internal naming and tracking conventions.
Customer & Agent Support:
- Respond to basic product or order status inquiries.
- Coordinate with engineering, production, or customer support when technical clarification is required.
- Relay accurate information back to agents.
Order & Administrative Support:
- Assist with order entry when required.
- Support general office administrative tasks.
- Help maintain quoting templates and internal documentation.
Success Measures:
- High accuracy in product codes and pricing.
- Consistent turnaround time on quotes.
- Clean and reliable Salesforce data.
- Minimal quoting corrections or rework.
- Responsive and professional communication with agents.
Ideal Candidate Profile:
- 1–3 years of experience in administrative, inside sales support, or order processing roles.
- Strong attention to detail and data accuracy.
- Comfortable working in CRM systems (Salesforce experience preferred).
- Organized and able to manage a steady volume of repetitive tasks.
- Clear written communication skills.
- Experience in lighting, electrical products, or construction is a plus but not required.
This Role Is a Good Fit If You:
- Prefer structured work with defined processes.
- Take pride in accuracy.
- Like keeping systems organized.
- Work well behind the scenes supporting a larger team.
- Are comfortable asking questions when information is missing.