Customer Support Representative 2 (ATS Irvine)

Why Astronics Test Systems:

Joining Astronics Test Systems (ATS) offers an unparalleled opportunity to be part of a pioneering organization at the forefront of automated test technology for aerospace, defense, and other high-reliability industries. As a team member, you will have the chance to work with some of the brightest minds in the industry, collaborating on innovative solutions that make a significant impact on the safety and performance of critical electronic systems worldwide. At Astronics Test Systems, we foster a culture of continuous learning, growth, and development, empowering our employees to stretch their capabilities and reach new heights in their careers. We are committed to providing a supportive and inclusive work environment that encourages creativity, curiosity, and open communication, enabling you to make meaningful contributions and be recognized for your achievements.

General Summary:

Astronics Test Systems is seeking a Customer Support Representative to join our team. They will perform a wide range of administrative and warehousing functions, including sales order creation, RMA processing, responding to customer inquiries and management of the spares inventory.  May participate in various customer-working groups. 

Principal Duties and Responsibilities:

• Assist in the administration of the Return Material Authorization (RMA) process for ATS products
  • Assign customer RMA numbers for repair orders
  • Generate Manufacturing Orders (MOs) for incoming RMAs
  • Coordinate the receipt of purchase orders for repair costs, reviews and requests needed changes
  • Generate Sales Orders and coordinate the shipment of RMAs back to the customer
• Support the Returned Material Authorization (RMA) process as it applies to the return of faulty specialized parts, components and materials to/from outside suppliers and vendors/subcontractors.  Maintain Original Equipment Manufacturer (OEM) records and coordinates RMA activities with the Procurement organization, as required
• Assist in the processing of Parts Requests for customer repairs
• Respond to customers on purchase order, shipping and RMA status inquiries
• Assist in the shipment of consignment parts; maintenance of the proper level of spares in the Irvine spares pool; and internal audits of inventory levels.
• Maintain section filing and other internal administrative requirements as requested
• Create Bid sheets for RMA’s that are TDI

Job Specifications:

Minimum of two years’ experience in warehousing, customer support or sales administration.  Must have competencies in basic Microsoft Office including Excel and Word. Previous technical support experience and/or related certificate preferred, but not required.

Compensation:

For individuals hired to work in California, Astronics Test Systems (ATS) is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to California. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience, as well as internal equity. A reasonable estimate of the range for this position is $62,000 - $66,000 / year.

Employment Eligibility Requirements:

• An offer of employment is contingent on successfully passing a drug test and background check
• Due to federal contract obligations, this position may involve access to items subject to U.S. export-control laws. Employment is contingent upon the employee’s authorization to access such items under applicable law. The company does not guarantee and is under no obligation to seek such authorization if it would be necessary.

Astronics Test Systems offers a competitive benefit package including:

• Stay Healthy - Health, dental, vision, disability, life insurance, FSA, HSA, as well as voluntary life/AD&D, voluntary critical illness, accident prevention and hospital indemnity
• Save for the Future - 401K & Employee Stock Purchase Plan
• Find Balance - Employee Assistance Program & Wellness Program
• Time for You - Generous Paid Time Off, Paid Holidays and Paid Parental Leave
• Professional Growth - Tuition Reimbursement Program

Accommodation Request

Astronics Test Systems is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail ats-ml-humanresources@astronics.com or call: 407.381.6062. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

EOE Statement

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.