Sign upLog in

Customer Support Representative - Bilingual Portuguese

Epitec, Inc

Johnston, IA

Apply
JOB DETAILS
SALARY
SKILLS
Agriculture, Behavioral Interviewing, Business Support, Call Centers, Case Management, Conflict Resolution, Consumer Software, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Data Management, Dealer Channel, Documentation, English Language, Farm Management, Farming, Green Star, Information Technology & Information Systems, Interpersonal Skills, John Deere Equipment, Mobile Applications, Multilingual, Negotiation Skills, Onboarding, Portuguese Language, Presentation/Verbal Skills, Product Support, Receivers, Reporting Dashboards, Software Administration, Systems Administration/Management, Technical Support, Willing to Travel, Work From Home, Writing Skills
LOCATION
Johnston, IA
POSTED
1 day ago
Job Title: Customer Service Representative - Bilingual Portuguese/English

Location: Hybrid- Johnston, Iowa (Fridays Remote)

Schedule: Must be available to work any 8-hour shift within the 5am-7pm support window. 40+ hours per week

Type: Full-Time, Ongoing w2, 24-Month Contract, Likely Extensions

Pay: $20.50 / hour
~This position offers a retention bonus after 6, 12, and 24 months of employment.

Job Details:
Summary
The ISG R3 (Region 3) Portuguese language support team provides front-line technical support/information/solutions to John Deere dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system. Technicians also create and maintain support tools/solutions available online.
A few of the 80+ products supported by this support team:
MyJohnDeere/Website-Dashboard, JDLink, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps, GreenStar Displays, StarFire Receivers, JDLink Terminals, AutoTrac and machine guidance.

Required Experience & Skills
  • Fluent in Portuguese
  • Skills in interpersonal communications, negotiation, and conflict resolution
  • Conversational/Intermediate in verbal and written in Portuguese language abilities
  • Working functional in written and verbal English language abilities
  • Experience with customer service / support
  • High comfort level and experience with consumer software applications
  • Strong computer and troubleshooting skills
  • Ability to work off-shift hours and occasional holidays to support the business
  • Experience with data management
  • Knowledge of agriculture customers
  • Agriculture operations experience, including Precision Farming experience
  • Prior work experience in Agriculture or Technology dealer channels
  • Associates or Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
#LI-JH1
#INDEPI

About the Company

E

Epitec, Inc

Epitec is a leading staffing and recruiting services company with a mission to make staffing personal. We go beyond traditional hiring by truly understanding our candidates and matching them with the perfect opportunities. We offer competitive compensation, career growth, and support throughout the entire process. Working with top Fortune 500 companies, we are recognized for our excellence with numerous awards, including Best & Brightest and diversity recognitions. At Epitec, we're redefining the future of employment. 

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Staffing/Employment Agencies
EMPLOYEE BENEFITS
Professional Development, 401K, Employee Referral Program, Life Insurance
FOUNDED
1978
WEBSITE
https://epitec.com/

Resume Resources

Free Resume TemplatesFree Resume Builder