Customer Support Representative

Customer Support

Location: Onsite - Columbus, OH
Pay: $19.00/hour
Job Type: Temp-to-Hire
Openings: Multiple Positions Available

About the Opportunity

We are seeking Customer Care Representatives to join a growing customer support team. This role is ideal for individuals who enjoy helping customers, solving problems, and troubleshooting technical issues. Representatives will provide support through both phone and email while delivering exceptional customer service.

Schedule

• Monday through Friday
• 8:30 AM - 5:00 PM
• Overtime may be required during peak seasons, including up to 2 additional hours per day
• Future scheduling may include extended evening hours and rotating weekend

Responsibilities

• Provide customer service and support via phone and email
• Assist customers with troubleshooting equipment and product-related issues
• Research and resolve customer concerns efficiently
• Document customer interactions accurately
• Utilize multiple systems and resources to provide solutions
• Deliver professional and empathetic service during every customer interaction

Qualifications

• Previous customer service experience preferred
• Technical troubleshooting experience is a plus
• Strong problem-solving and critical-thinking skills
• Ability to explain solutions clearly and patiently
• Excellent verbal and written communication skills
• Comfortable handling high-volume customer interactions
• Proficiency with Microsoft Office applications
• Ability to multitask across multiple computer screens and systems

What Makes You Successful

• Strong sense of empathy when assisting customers
• Ability to remain calm in challenging situations
• Analytical mindset with a passion for solving problems
• Self-motivated and dependable work ethic
• Ability to quickly learn new systems and processes

Work Environment

• Fast-paced customer support setting
• Average volume of phone and email interactions throughout the day
• Multiple monitor workstation
• Collaborative team environment

Ready to apply? We'd love to speak with customer-focused professionals who enjoy helping others and solving problems.