Customer Support Representative

Customer Service Representative - Open to Recent Grads or related experience!

Customer Service Representative (Contract, possible to convert)

Location: Columbus, OH

Duration: 6-12 Month Contract-to-Hire

Pay Rate: $19-$20/hour during the contract period. Compensation will be renegotiated upon conversion to a full-time employee.

Overview

Are you looking to launch your career with a leading investment management firm? We are seeking motivated and customer-focused individuals to join our team as Customer Service Representatives.

This opportunity is ideal for recent college graduates looking to start a career in financial services, as well as professionals with prior customer service or call center experience who are eager to grow within a fast-paced corporate environment.

You'll gain valuable experience supporting clients, working alongside internal business partners, and developing a strong foundation in financial services and operations.

Responsibilities

• Provide exceptional customer support by responding to client inquiries professionally and efficiently
• Assist with day-to-day account servicing and operational support
• Process account-related transactions while maintaining accuracy and attention to detail
• Validate and maintain financial and client data across internal systems
• Collaborate with Operations, Finance, and other internal teams to ensure timely resolution of client requests
• Support reporting, documentation, and compliance activities
• Participate in process improvement initiatives and special projects as needed

Qualifications

• Bachelor's degree preferred (recent graduates are encouraged to apply), or equivalent customer service experience
• Previous customer service or call center experience required for candidates without a bachelor's degree
• Strong communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Ability to multitask and work effectively in a fast-paced environment
• Proficiency with Microsoft Office, particularly Outlook and Excel
• Strong problem-solving skills and a positive, team-oriented attitude
• Willingness to learn and develop within the financial services industry

What We're Looking For

• Individuals who enjoy helping customers and solving problems
• Strong communication skills with a professional and positive attitude
• Ability to thrive in a fast-paced, collaborative environment
• Detail-oriented professionals with excellent organizational skills
• Candidates interested in building a long-term career in financial services

Why Join Us?

• Launch your career with a leading global investment management firm
• Gain valuable experience in financial services and client operations
• Work alongside experienced professionals in a collaborative environment
• Opportunity for long-term career growth through potential full-time conversion

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For workers in the United States, PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.