Customer Support Representative Financial Services

A leading financial services organization is seeking customer-focused professionals for a contract-to-hire opportunity supporting consumer lending operations. This position offers an excellent opportunity to build a long-term career with a Fortune 100 company while assisting customers with a variety of lending-related products and services.

Responsibilities

• Deliver exceptional customer service in a fast-paced, high-volume environment.
• Handle customer inquiries and resolve issues through phone and other communication channels.
• Research account information and navigate multiple computer systems to provide accurate solutions.
• Adhere to established procedures, compliance requirements, and quality standards.
• Escalate complex situations when appropriate and collaborate with internal teams to ensure customer satisfaction.
• Identify opportunities to improve processes and enhance the customer experience.
• Maintain professionalism, empathy, and attention to detail while meeting performance metrics.

Qualifications

• 6+ months of customer service, contact center, financial services, retail, hospitality, military, or related experience required.
• Previous call center or financial services experience preferred.
• Strong verbal, written, and interpersonal communication skills.
• Ability to multitask and navigate multiple applications simultaneously.
• Comfortable working in a metric-driven environment with performance goals.
• Strong problem-solving skills and commitment to providing a best-in-class customer experience.
• Basic proficiency with computers, internet applications, and technology.

Training & Schedule

• Paid training is conducted onsite for approximately 8 weeks, Monday–Friday, 8:30 AM – 5:00 PM.
• Following training, associates will be assigned to one of several schedules based on business need.
• Operations run 24/7, and schedules may include early mornings, evenings, overnight shifts, weekends, and holidays.
• Candidates must be open to any shift assignment.

Why Consider This Opportunity?

• Contract-to-hire opportunity with long-term career potential.
• Gain experience with a premier financial services organization.
• Paid training and ongoing development.
• Exposure to consumer lending and banking operations.
• Opportunity to work with a collaborative team focused on customer success.

Ideal candidates have experience in customer service, banking, retail, hospitality, healthcare, collections, insurance, military service, or contact center environments and enjoy helping customers while working in a fast-paced setting.

Location: Phoenix, AZ (Onsite)
Schedule: Multiple shifts available – must be flexible for any assigned shift, including evenings, weekends, and some holidays
Start Date: July 6th