Customer Support Representative - ( French / English )

We looking for a bilingual ( French / English ) customer support representative.

Qualifications:

• This position is ideal for individuals who are passionate about customer service, highly organized, and able to communicate effectively in both French and English
• Ability to handle high volumes of customer interactions while maintaining quality service
• Basic computer literacy and experience working with CRM or ticketing systems
• Experience supporting international customers
• Familiarity with customer service platforms or CRM systems
• Experience working in a fast-paced, target-driven environment
• High School Diploma/GED
• Fluency in French and English (spoken and written) is essential
• Previous experience in a customer service or call center environment, preferably within a BPO environment
• Strong verbal and written communication skills
• Ability to handle high volumes of customer interactions while maintaining quality service
• Basic computer literacy and experience working with CRM or ticketing systems
• Experience supporting international customers
• Familiarity with customer service platforms or CRM systems
• Experience working in a fast-paced, target-driven environment

Responsibilities:

• In this role, you will be responsible for providing professional and efficient support to French-speaking customers across multiple channels
• You will act as the first point of contact, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience
• Provide exceptional customer support to French-speaking customers via phone, email, and chat
• Handle customer inquiries, complaints, and requests in a professional and timely manner
• Accurately capture and update customer information in internal systems and CRM platforms
• Troubleshoot and resolve customer issues while maintaining high service standards
• Escalate complex issues to the appropriate internal teams when necessary
• Maintain detailed and accurate records of all customer interactions
• Meet or exceed individual and team performance targets, including quality, productivity, and customer satisfaction metrics
• Follow company policies, procedures, and compliance guidelines
• Collaborate with team members and other departments to ensure seamless customer support