Customer Support Representative I

Kelly Services

Chelmsford, MA

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JOB DETAILS

SALARY

SKILLS

Acute Care, Artificial Intelligence (AI), Communication Skills, Computer Skills, Corporate Policies, Customer Relations, Customer Support/Service, Customer Training, Detail Oriented, Federal Government, Follow Through, Oracle Database, Order Management, Order Processing, Performance Management, Presentation/Verbal Skills, Purchase Orders, Return Merchandise Authorization (RMA), Sales, Shipping/Receiving, Telephone Skills, Writing Skills

LOCATION

Chelmsford, MA

POSTED

Today

General Information

Name

Customer Support Representative I

Employment Type

Temporary

Position level

Full-time

Virtual/Remote?

No

Labor Category

Office

Date

28-Apr-2026

City

Chelmsford

State

Massachusetts

Country

United States

Ref #

9247856244

Description & Requirements

Description

Job Title: Customer Support Representative I - Acute Care Technology

Company: ZOLL Medical

Location: Chelmsford, NH

Job Summary
As a Customer Support Representative I, you will be responsible for providing 100% availability to answer and respond to a high volume of inbound phone calls through the ZOLL Customer Support 800 number. You will process orders via phone, fax, and email using the Oracle database and provide customers with detailed, accurate information on the status of purchase orders, sales orders, returns, credits, shipping information, and navigation through the ZOLL web store. Ensuring customers' needs are met within the standards of performance set by management is essential. You will interact with various departments regularly to achieve the best results for the customer.

Essential Functions
Promptly answer a high volume of customer emails regarding order placement, shipping/tracking information, returns, and credits.
Process accessory orders via phone, fax, mail, and email.
Provide accurate, professional, and responsive customer support to customers and personnel at all organizational levels.
Qualify and execute credit, invoice-only, and return authorization requests.
Provide verbal, faxed, and email order confirmations upon customer request.
Educate and assist customers in navigating ZOLL's web store.
Actively participate in team meetings.
Perform other tasks as needed.
Skill Requirements
1-2+ years of solid customer service experience, preferably in order managment
Proficient computer database knowledge.
Professional telephone manner with strong customer focus.
Attention to detail to minimize customer-impacting errors.
Ability to comprehend complex product configurations, handle multifunction tasks, and demonstrate proven follow-up skills.
Effective oral and written communication skills.
Other Requirements
Ability to learn, retain, and apply complete knowledge of ZOLL corporate policies and procedures, including sales order flow, shipping, and warranty procedures.
Availability to work extended hours as needed during fiscal month and quarter end, as defined by management.
Educational Requirements
High School Diploma or equivalent.
Compensation
The hourly pay rate for this position is $30.00. Factors that may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

About the Company

Kelly Services

Finding great work for top talent.

Kelly helps companies recruit and manage skilled workers and helps job seekers find great work in industries such as accounting and finance, education, engineering, government, manufacturing and production, technology, and more.

Since inventing the staffing industry in 1946, we’ve become experts in the many specialties and local and global markets we serve. With a network of suppliers and partners around the world, we connect 450,000+ people with work every year. We ensure companies have the people they need, when and where they’re needed most.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Staffing/Employment Agencies

FOUNDED

1946

WEBSITE

https://www.mykelly.com/

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