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Customer Support Representative II - Customer Support

Iconma

Johnston, IA

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JOB DETAILS
SALARY
$21.50 Per Hour
SKILLS
Agriculture, Business Support, Communication Skills, Conflict Resolution, Consumer Software, Customer Experience, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Dealer Channel, Documentation, Health Plan, Identify Issues, Interpersonal Skills, Loyalty Programs, Marketing, Negotiation Skills, Publications, Retail, Social Media, Technical Support, Writing Skills
LOCATION
Johnston, IA
POSTED
Today
Our Client, a Retail and Departmental Stores company, is looking for a Customer Support Representative II - Customer Support for their Johnston, IA location.
 
Responsibilities:
  • The Social Media Care team provides front-line technical support/information/solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
  • Agents provide support via multiple channels (Social Media, email, and website) while effectively documenting each interaction.
  • This position will have an emphasis on Social Media support and will be involved in monitoring designated Social Media channels, responding to support requests, and reviewing/approving outbound content for quality and accuracy.
 
Requirements:
  • General product questions, availability, compatibility
  • Ag, Residential and Commercial Turf, and Golf product issues/complaints
  • Parts and publications lookups
  • Client Experience
  • Loyalty Rewards programs
  • Skills in interpersonal communications, negotiation, and conflict resolution.
  • Effective written communication skills.
  • 6+ months experience with customer service / support experience.
  • High comfort level and experience with consumer software applications.
  • Experience with multiple forms of Social Media (Facebook, Twitter/X, Instagram, YouTube, TikTok)
  • Strong computer and troubleshooting skills.
  • Ability to work occasional holidays to support the business
  • Prior work history with using Social Media for business purposes
  • Prior work experience in Agriculture or Technology dealer channels
  • Knowledge of agriculture, turf (mowers) and utility vehicles
  • Bachelor's degree in Agriculture, Business, Communications, Marketing or a similar discipline.
 
Why Should You Apply?  

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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