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Customer Support Representative II - Customer Support

ICONMA, LLC

Johnston, IA

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JOB DETAILS
SALARY
$21.50 Per Hour
SKILLS
Agriculture, Business Support, Communication Skills, Conflict Resolution, Consumer Software, Customer Experience, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Dealer Channel, Documentation, Health Plan, Identify Issues, Interpersonal Skills, Loyalty Programs, Marketing, Negotiation Skills, Publications, Retail, Social Media, Technical Support, Writing Skills
LOCATION
Johnston, IA
POSTED
1 day ago
Our Client, a Retail and Departmental Stores company, is looking for a Customer Support Representative II - Customer Support for their Johnston, IA location.
 
Responsibilities:
  • The Social Media Care team provides front-line technical support/information/solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
  • Agents provide support via multiple channels (Social Media, email, and website) while effectively documenting each interaction.
  • This position will have an emphasis on Social Media support and will be involved in monitoring designated Social Media channels, responding to support requests, and reviewing/approving outbound content for quality and accuracy.
 
Requirements:
  • General product questions, availability, compatibility
  • Ag, Residential and Commercial Turf, and Golf product issues/complaints
  • Parts and publications lookups
  • Client Experience
  • Loyalty Rewards programs
  • Skills in interpersonal communications, negotiation, and conflict resolution.
  • Effective written communication skills.
  • 6+ months experience with customer service / support experience.
  • High comfort level and experience with consumer software applications.
  • Experience with multiple forms of Social Media (Facebook, Twitter/X, Instagram, YouTube, TikTok)
  • Strong computer and troubleshooting skills.
  • Ability to work occasional holidays to support the business
  • Prior work history with using Social Media for business purposes
  • Prior work experience in Agriculture or Technology dealer channels
  • Knowledge of agriculture, turf (mowers) and utility vehicles
  • Bachelor's degree in Agriculture, Business, Communications, Marketing or a similar discipline.
 
Why Should You Apply?  
 

About the Company

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ICONMA, LLC

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