Customer Support Representative II - Customer Support

Title

Customer Support Representative II

Client

John Deere

Location

Johnston, IA 50131

Schedule

Monday – Friday, Onsite, Standard Business Hours

Type

Full-time, Ongoing W2, 24-Month Contract, Likely Extensions

Pay Rate

$18.35 with overtime pay and a half, and $1,000 bonuses at months 6,12, & 24

Benefits

Medical, Dental, Vision, 401(k), Life Insurance, Disability
Holidays Off

Summary

John Deere is seeking a Customer Support Representative II to join the Intelligent Solutions Group (ISG) Customer Support Team within a technical support center environment.

This team provides front?line technical support and solutions to John Deere dealers and customers, supporting a wide range of digital and precision agriculture products. Representatives assist customers via phone, email, and chat while documenting all interactions in a case management system to ensure high customer satisfaction and retention. There are 80+ products this candidate will have knowledge on.

Key Responsibilities

Customer & Technical Support

• Provide front?line technical support to dealers and customers across multiple support channels (phone, email, chat)

• Troubleshoot product?related inquiries, issues, and concerns

• Deliver clear, accurate solutions to optimize customer satisfaction and retention

Documentation & Systems

• Accurately document all customer interactions within the case management system

• Utilize consumer and enterprise software applications to research and resolve issues

• Support and maintain online knowledge tools, documentation, and solutions
   

Required Skills & Experience

• Customer service or customer support experience

• Strong interpersonal communication, negotiation, and conflict resolution skills

• High comfort level using consumer software applications

• Strong computer literacy and troubleshooting skills

• Experience working with or managing data

• Ability to work off?shift hours and occasional holidays as needed

Preferred Qualifications

• Knowledge of agriculture customers or agricultural operations

• Precision farming experience

• Prior experience working with agriculture or technology dealer channels
• Automotive, Medical, Insurance, etc. industries preferred 
   

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