Customer Support Representative II Jobs in USA, IA, Johnston | Rose International Job
Rose International
Johnston, IA
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JOB DETAILS
SALARY
$20.50–$20.50 Per Hour
JOB TYPE
Temporary
SKILLS
Agriculture, Case Management, Computer Software, Consumer Software, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Documentation, English Language, Farming, Functional Programming Languages, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, John Deere Equipment, Mentoring, Multilingual, Negotiation Skills, Portuguese Language, Product Support, Systems Administration/Management, Technical Support, Willing to Travel, Work From Home
LOCATION
Johnston, IA
POSTED
19 days ago
•These positions will require a Bi-Lingual individual to be fluent in Portuguese, as well as English*PRIMARY RESPONSIBILTIES & DUTIES: The ISG R3 (Region 3) Portuguese language support team provides front-line technical support/information/solutions to John Deere dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system. Technicians also create and maintain support tools/solutions available online. A few of the 80+ products supported by this support team:REQUIRED SKILLS:Fluent in PortugueseSkills in interpersonal communications, negotiation, and conflict resolutionAdvanced in verbal and written in Portuguese language abilitiesWorking functional in written and verbal English language abilitiesExperience with customer service / supportHigh comfort level and experience with consumer software applicationsStrong computer and troubleshooting skillsAbility to work off-shift hours and occasional holidays to support the businessExperience with data managementDESIRED SKILLS:Knowledge of agriculture customersAgriculture operations experience, including Precision Farming experiencePrior work experience in Agriculture or Technology dealer channelsBachelor's degree in Agriculture, Business, Engineering related field, IT or a similar disciplineContact Center is open from 5am - 7pm CST, Monday - FridayOccasional holidays, weekends and overtime based on the needs of the businessCandidate must be available to work any 8-hour shift within the 5am-7pm support window.Candidate will work on-site (John Deere Financial - Johnston, IA) five days a week with the option to work from home on Friday'sSPECIAL CONSIDERATIONS:Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.Takes approximately 3-4 months from start date to reach full productivity.Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Deere full-time employee. **Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.** Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
About the Company
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Rose International
Founded in 1993 by Sue Bhatia, Rose International is one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions. We serve companies in all 50 states and employ thousands of people across the country.