Job Description
Our Client, an Agriculture Products company, is looking for a Customer Support Representative II for their Johnston, IA location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- The ISG R4 (Region 4) support team provides front-line technical support/information/solutions to client dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
- Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system.
- Technicians also create and maintain support tools/solutions available online.
Requirements:
- Skills in interpersonal communications, negotiation, and conflict resolution
- Experience with customer service / support
- High comfort level and experience with consumer software applications
- Strong computer and troubleshooting skills
- Ability to work off-shift hours and occasional holidays to support the business
- Experience with data management
- Knowledge of agriculture customers
- Agriculture operations experience, including Precision Farming experience
- Prior work experience in Agriculture or Technology dealer channels
- Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
- Manager highly prefers candidates with a degree, in any field such as Business, Math, Ag, etc..
- If they are a high school graduate with no additional education, he would like to see them have a technical certification that shows that they understand how IT database management works
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Numbers & Facts
| Location | Johnston, IA |
| Industry | Management Consulting Services |
| Salary | $19.50 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
Skills
- Agricultureunmatched
- Business Supportunmatched
- Case Managementunmatched
- Conflict Resolutionunmatched
- Consumer Softwareunmatched
- Customer Retention/Renewalunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Data Managementunmatched
- Database Administrationunmatched
- Dealer Channelunmatched
- Documentationunmatched
- Farmingunmatched
- Health Planunmatched
- High School Diplomaunmatched
- Information Technology & Information Systemsunmatched
- Interpersonal Skillsunmatched
- Mathematicsunmatched
- Negotiation Skillsunmatched
- Technical Supportunmatched
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