Our Client, an Agriculture Products company, is looking for a Customer Support Representative II for their Johnston, IA location.
Responsibilities:
The client R4 (Region 4) support team provides front-line technical support/information/solutions to client dealers and customers on client product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system.
Technicians also create and maintain support tools/solutions available online.
Requirements:
My client/Website-Dashboard, client Link, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps, Greenstar Displays, Starfire Receivers, client Link Terminals, AutoTrac and machine guidance.
Skills in interpersonal communications, negotiation, and conflict resolution
Experience with customer service / support
High comfort level and experience with consumer software applications
Strong computer and troubleshooting skills
Ability to work off-shift hours and occasional holidays to support the business
Experience with data management
Knowledge of agriculture customers
Agriculture operations experience, including Precision Farming experience
Prior work experience in Agriculture or Technology dealer channels
Bachelor’s degree in agriculture, Business, Engineering related field, IT or a similar discipline