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Customer Support Representative II

ICONMA, LLC

Johnston, IA

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JOB DETAILS
SALARY
$21.50 Per Hour
SKILLS
Agriculture, Business Support, Communication Skills, Conflict Resolution, Consumer Software, Customer Experience, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Dealer Channel, Documentation, Health Plan, Identify Issues, Interpersonal Skills, Loyalty Programs, Marketing, Negotiation Skills, Publications, Social Media, Technical Support, Writing Skills
LOCATION
Johnston, IA
POSTED
1 day ago
Our Client, an Agriculture Products company, is looking for a Customer Support Representative II for their Johnston, IA location.
 
Responsibilities:
  • The Social Media Care team provides front-line technical support/information/solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Agents provide support via multiple channels (Social Media, email, and website) while effectively documenting each interaction. This position will have an emphasis on Social Media support and will be involved in monitoring designated Social Media channels, responding to support requests, and reviewing/approving outbound content for quality and accuracy.
 
Requirements:
  • General product questions, availability, compatibility
  • Ag, Residential and Commercial Turf, and Golf product issues/complaints
  • Parts and publications lookups
  • Client  Experience
  • Loyalty Rewards programs
  • Skills in interpersonal communications, negotiation, and conflict resolution.
  • Effective written communication skills.
  • 6+ months experience with customer service / support experience.
  • High comfort level and experience with consumer software applications.
  • Experience with multiple forms of Social Media (Facebook, Twitter/X, Instagram, YouTube, TikTok)
  • Strong computer and troubleshooting skills.
  • Ability to work occasional holidays to support the business
  • Prior work history with using Social Media for business purposes
  • Prior work experience in Agriculture or Technology dealer channels
  • Knowledge of agriculture, turf (mowers) and utility vehicles
  • Bachelor's degree in Agriculture, Business, Communications, Marketing or a similar discipline
 
Why Should You Apply?

About the Company

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ICONMA, LLC

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