Our Client, an Agriculture Products company, is looking for a Customer Support Representative II for their Johnston, IA location.
Responsibilities:
The ISG R4 (Region 4) support team provides front-line technical support/information/solutions to client dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system.
Technicians also create and maintain support tools/solutions available online.
Requirements:
Skills in interpersonal communications, negotiation, and conflict resolution
Experience with customer service / support
High comfort level and experience with consumer software applications
Strong computer and troubleshooting skills
Ability to work off-shift hours and occasional holidays to support the business
Experience with data management
Knowledge of agriculture customers
Agriculture operations experience, including Precision Farming experience
Prior work experience in Agriculture or Technology dealer channels
Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
Manager highly prefers candidates with a degree, in any field such as Business, Math, Ag, etc..
If they are a high school graduate with no additional education, he would like to see them have a technical certification that shows that they understand how IT database management works