Job Description
Customer Service Representative – Parcel Pro
Pay Rate: $20.00–$21.60/hour
Contract: 1+ Year
Schedule: Monday–Saturday, 6:30 AM–6:30 PM, or Monday–Friday, 9:15 AM–6:15 PM (to be confirmed)
Job Description
We are seeking a Customer Service Representative to assist customers with shipping insurance, account services, claims support, shipment tracking, and general inquiries.
Responsibilities
Respond to customer inquiries via phone, email, and chat.
Provide accurate information about products, services, and policies.
Resolve customer issues professionally and efficiently.
Assist with account setup, updates, and maintenance.
Support shipping insurance, claims, and tracking inquiries.
Maintain accurate customer records and document interactions.
Build positive customer relationships and ensure customer satisfaction.
Assist with customer proposals and other administrative tasks.
Qualifications
Strong communication and customer service skills.
Good computer and data entry skills.
Excellent problem-solving and organizational abilities.
Ability to multitask in a fast-paced environment.
Customer service experience preferred.
Benefits:
Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Numbers & Facts
| Location | LOS ANGELES, CA |
| Industry | Staffing/Employment Agencies |
| Salary | $20–$21.60 Per Hour |
| Company Size | 50 to 99 employees |
| Year Founded | 2014 |
| Website | http://www.insyncstaffing.com/default.html |
About Company
We recognize the VMS program management team is our customer and needs to be serviced with integrity, so we built and continue to improve upon our delivery methods as we strive to provide the highest quality service possible.
inSync Staffing’s management team recognized ten years ago the inevitable changes to the staffing industry being brought about by technology and the growing trend of Fortune 1000 corporations to outsource management of their contingent workforces to meet compliance and cost control goals. Rather than swim upstream against the changes, inSync Staffing has embraced MSP and VMS programs as our customers, not competitors. We asked program managers how they want to be serviced.
The result of their input is that we have structured inSync Staffing as a recruiting and customer service organization, unlike traditional staffing companies who sell directly to the end client. Our delivery model allows us concentrates our resources on how to best supply candidates in a very competitive MSP/VMS program environment.
Skills
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