Customer Support Representative-II

Lancesoft

New York, NY

JOB DETAILS
SALARY
$1
SKILLS
Catering Services, Customer Relations, Customer Support/Service, Detail Oriented, Logistics, Multilingual, Presentation/Verbal Skills, Quality Management, Slack, Spanish Language, Standard Operating Procedures (SOP), Testing
LOCATION
New York, NY
POSTED
10 days ago
Description
Job title: Customer Support Representative-II
Payrate: $23- $24/hr. On W2 (All Inclusive)
Remote (RE, USA, CT, NYC METRO)
Schedule:Wed - Sun, 40 hours a week (weekend availability is 100% required). EST hours/time zone
Duration: 4+ Months
Description
  • You will support hourly and daily quality management and support across our Corporate and Catering programs - a growing space within Client.
  • You will execute and provide feedback on standard operating procedures, master internal tools, and interact with customers, merchants, and Dashers on a regular basis.
  • Your work will be critical to Emerging Categories operations as you work to detect fulfillment challenges before they become widespread and persistent.
  • You will be an active contributor to helping launch new pilot initiatives, as we test and build this business.

Preferred Qualifications:
  • excellent verbal communication
  • attention to detail
  • ability to adapt to changing contexts
  • last-hour logistics or delivery customer service experience

Nice to have:
  • experience with Slack
  • bilingual in Spanish

About the Company

L

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/