Customer Support Representative-III

LanceSoft Inc

Atlanta, GA(remote)

JOB DETAILS
SALARY
JOB TYPE
Full-time
LOCATION
Atlanta, GA
POSTED
30+ days ago
Job details: Location: Remote Duration: 3+months (Possibilities of extension) Payrate: $20/hr w2 Description: You will be joining a small team responsible for ensuring that we are able to successfully execute deliveries with a 100% delivery rate. This role is focused on Live Operations and will include proactive outbounds to our delivery drivers to drive exceptional quality. To succeed in this role you will need to have strong communication, troubleshooting and organizational skills, and a desire to continue learning. You’ll be a strategic problem solver and become a subject matter expert in all things related to our new product. You will be the first line of defense, ensuring that DoorDash provides an exceptional service experience by setting upfront expectations or working through solutions when something goes wrong. You’re excited about this opportunity because you will… Proactively reach out to dashers to set clear order expectations and instructions Spearhead & execute workflows that ensure we meet exceptional SLAs Identify trends & communicate findings to the broader teams to improve our processes Develop a deep expertise in our product, processes, systems, tools Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform. We’re excited about you because… You have a Bachelor’s degree or equivalent amount of work experience You have 2+ years of work experience in a fast-paced customer service role in technology, hospitality or grocery & convenience You are a highly-motivated individual that can work independently You are a natural problem solver, willing to triage problems that may not have a pre-defined solution You can speak fluent English and have above average technical fluency (typing speed of 40 WPM). You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash’s brand voice and tone You are above average in technological fluency - and are especially comfortable with Google Sheets You are conversationally proficient in English Bonus points for... Familiarity with G-Suite, Slack, Atlassian, Salesforce Previous experience in grocery & convenience Note on Logistics This role is 100% remote. You will need to be available between 9am - 7pm (Monday - Sunday)

About the Company

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LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/