Cross-Functional, Customer Escalations, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Identify Issues, Loyalty Programs, Product Support, Record Keeping, Service Delivery, Social Media, Time Management
Required Skills:
- Customer Service & Technical Support
- Social Media Support (Facebook, X/Twitter, Instagram, YouTube, TikTok)
- CRM Documentation
- Strong Written Communication
- Troubleshooting & Problem Solving
- Conflict Resolution
- Computer Proficiency
- Customer Relationship Management
Responsibilities :
- Provide frontline customer support through Social Media, email, and website channels.
- Respond to product inquiries, technical issues, parts lookups, and customer complaints.
- Monitor and manage designated Social Media platforms while reviewing outbound content for quality and accuracy.
- Document customer interactions and maintain accurate CRM records.
- Handle complex customer issues, escalations, and special orders.
- Build customer relationships and deliver exceptional service to improve customer satisfaction and loyalty.
- Troubleshoot product issues and provide timely resolutions.
- Collaborate with internal teams to resolve customer concerns.
- Participate in training, mentoring, and continuous professional development.
- Support Loyalty Rewards programs and answer questions related to agricultural, turf, and utility equipment.
Summary:
Provide frontline customer support across social media, email, and web channels by resolving product inquiries, technical issues, parts requests, and customer complaints. Manage customer interactions, maintain accurate CRM records, and handle escalations while delivering exceptional service to enhance customer satisfaction and loyalty. Collaborate with cross-functional teams to troubleshoot product issues, support loyalty programs, and ensure timely, accurate resolutions for customers.
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Three Point Solutions, Inc.
At Three Point Solutions, we are committed to the highest caliber of service that will benefit our clients, candidates and employees. Unlike large, corporate style recruiting firms, we commit to individualized attention that uniquely positions us to bridge the communication gap between recruiter, employer and candidate. Our goal is to cultivate and maintain true partnerships with our clients and candidates.
LAKE SHORE, Minnesota, US
Staffing/Employment Agencies