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Customer Support Representative

Mindlance Incorporated
  • Johnston, IA
  • $17–$18 Per Hour
  • Contractor
  • Full-time
  • Quick Apply
1 day ago

Job Description

Job Title: Customer Support Representative

Location: Johnston, IA 50131

Duration: 12 months

What is the schedule for this job? 7am - 6pm CST, Monday – Friday and 8 am – 12 pm CST, Saturday

Pay Range: $17 to 18/Hr.

Pre-Screening Question:

·       Why do you want to work as a Customer Support Representative?

·       How do you handle a fast-paced work environment?

·       How would you handle an angry or frustrated customer?

·       What steps do you take when troubleshooting a customer issue?

Job Responsibilities

About the role:

  • Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention. 

Key Responsibilities of the Job:

  • Provide advanced product/service information and respond to complex customer questions about the product/service.
  • • Record and process custom/special orders that may require additional resources for delivery and coordinate with those teams as required.
  • • Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required.
  • • Make calls (by telephone or in person) to allocated customers to develop new relationships. Act as a first point of contact for resolving customer queries and complaints.

Benefits:

  • Health insurance
  • 401(k)
  • Dental Insurance
  • Vision Insurance
  • Referral Program
  • Travel Allowances

Numbers & Facts

LocationJohnston, IA
Job TypeContractor, Full-time
Salary$17–$18 Per Hour
Year Foundednull

Qualifications

Mandatory requirements:

  • Very limited (0 to 3 months)
  • Experienced practitioner able to work unsupervised (13 months to 3 years)
  • High School diploma or equivalent GED required
  • Associates / Bachelor’s degree preferred

Preferred requirements Skill:

  • Maintain the ability to adapt to the changing business needs and customer requirements
  • Knowledge of agriculture, turf (mowers) and utility vehicles.
  • Prior work experience in Agriculture or Technology dealer channels.

Education/Certification:

  • HSD or GED
  • Associates / Bachelor’s degree preferred
  • Bi-lingual (English and Spanish) required

 

 

Benefits

Employee Referral Program, 401K, Medical, Dental, Vision

About Company

About Mindlance:
Founded in 1999, Mindlance has been ranked as one of the fastest growing US Staffing firms by SIA for 9 consecutive years. We provide Technology, Engineering, Digital / Creative / Marketing, Clinical Research, Scientific, Finance, Professional and Payroll Management staffing services to Global 1000 companies across the US, Canada and India.

Mindful of the opportunity gap, we provide balanced solutions for employers and job seekers. We empower job seekers with opportunities to advance their careers and enhance their skills while elevating recruitment standards and fostering a more mindful, balanced workplace.

EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

Skills

  • Customer Support/Serviceunmatched
  • Identify Issuesunmatched

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