Communication Skills, Computer Software, Computer Systems, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Data Management, Database Administration, Health Insurance, Information Technology & Information Systems, Mathematics, Problem Solving Skills, Product Support, Service Delivery, Software Administration
Palmer Group's client is searching for a dedicated Customer Service Representative to join their team in a long-term contract role. This role will focus on frontline support by helping customers, partners, and internal teams with product-related questions, policies, and issues. They will also handle a wide range of concerns to support customer satisfaction and retention across various products and services. Apply now!
Work Model:
- On-Site
- 8-hour shift between 7:00 AM and 7:00 PM
What You Will Do:- Serve as frontline IToriented support for product and service-related questions, addressing moderately complex issues and escalations
- Act as a primary point of contact for customers, partners, and internal teams, resolving inquiries and coordinating support as needed
- Document customer interactions, requirements, and followup actions in support systems (e.g., CRM or ticketing tools)
- Collaborate with internal teams to support custom requests, issue resolution, and service delivery while maintaining a positive customer experience
What You Will Need to Be Successful:- Strong communication and customer support skills with the ability to handle questions and resolve issues professionally
- Comfort working with computer systems, software applications, and basic troubleshooting or data management tasks
- Ability to work effectively with customers, partners, and internal teams in a fastpaced, technologysupported environment
- Willingness to work flexible hours and continue learning new tools, systems, and processes
- Bachelor's degree in business, ag, or math preferred; candidates without a degree should have a relevant technical certification demonstrating understanding of IT systems or database management
Benefits Overview:- 401k
- Major health insurances
- Employee Stock Ownership Plan ( ESOP )
- Click here for a complete list of benefits
Interested and qualified candidates can contact Kyle Broshar at (515) 225-7000 or email kbroshar@thepalmergroup.com.
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