Agricultural Equipment, Agriculture, Communication Skills, Computer Skills, Conflict Resolution, Customer Relations, Customer Support/Service, Facebook Application Development, Identify Issues, Loyalty Programs, Marketing, Presentation/Verbal Skills, Social Media, Writing Skills, YouTube
Customer Support Representative
Johnston, IA | 2+ Year Contract
Key Responsibilities:
- Provide customer support via Social Media, email, and website channels.
- Respond to product inquiries, complaints, parts lookups, loyalty program questions, and technical issues.
- Monitor social media platforms (Facebook, X, Instagram, YouTube, TikTok) and ensure accurate responses.
- Document customer interactions and review outbound content for quality and accuracy.
Must-Have Skills:
- 6+ months of customer service/support experience.
- Strong written and verbal communication skills.
- Experience using Social Media platforms.
- Strong computer skills and basic troubleshooting ability.
- Conflict resolution and customer-focused mindset.
- Ability to work flexible shifts, weekends, and occasional holidays.
Preferred:
- Social Media support experience for business purposes.
- Agriculture, turf equipment, utility vehicle, or technology industry knowledge.
- Bachelor's degree in Agriculture, Business, Communications, Marketing, or related field.
Schedule:
- Initial training: Monday–Friday, 8:00 AM–4:30 PM (2–3 weeks classroom + OJT).
- Post-training: 8-hour shift between 11:00 AM–10:30 PM with rotating weekend coverage.
- Onsite in Johnston, IA; eligible for remote work Friday–Sunday after training.