Customer Support Representative

Customer Support Representative

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Customer Support Representative. This is a full-time benefitted onsite position (5 days a week) based in the Lakewood, CO area.

Roles and Responsibilities

• Answer customer product questions, assist with orders, track returns, accept payments for online products
• Document customer interactions in a tracking system
• Handle fax, e-mail and phone inquiries
• Track calls and service requests
• Escalate problem calls to other service providers
• Occasional warehouse product management support
• Perform other tasks as assigned

Requirements

• At least 6 months of customer interaction experience
• Phone sales or support experience is preferred
• Experience working in an office setting using fax, e-mail and phones preferred
• Experience providing support to end users on web site navigation ideal
• Excellent customer service and phone etiquette skills required
• Excellent communications and interpersonal skills required

Benefits

Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.  

Some of our competitive benefits include

• • Generous Paid Time Off (PTO) and all Federal Holidays off
  • Comprehensive Health and Dental Insurance Coverage
  • Retirement Savings Plan
  • Pre-Tax Benefit Programs
  • Wellness and Work-Life Support
  • Professional Development
  • Performance and Referral Bonuses
  • Life and Disability Insurance