Cleanslate is actively recruiting a Customer Support Representative to join our team in Linden, NJ! Cleanslate is a leading provider of cleaning and hygiene solutions to the institutional, commercial, and retail markets since 2004. Our focus includes manufacturing and distribution of products, as well as service and training for our customers. We strive to exceed our objective of helping to drive greater customer satisfaction. What We Offer: - Weekly pay
- Health/Dental/Vision/401K/Life Insurance
- Paid Holidays
- Referral Program
- Paid Time Off
- Birthday PTO
- 401K
Position Summary: We are seeking a compassionate and detail-oriented Customer Support Representative to join our Customer Experience / Support team in a fast-paced chemical manufacturing and service environment. This role combines personalized relationship management with timely, accurate, and effective customer support. The ideal candidate is a strong communicator, problem-solver, and advocate for customer experience, with hands-on experience using customer support platforms like Freshdesk. Key Responsibilities: Customer Relationship Management: - Serve as the primary point of contact for designated customers.
- Build strong personal relationships to understand each customer’s preferences and support needs.
- Conduct regular check-ins and feedback sessions to increase customer satisfaction and engagement.
Support and Issue Resolution: - Respond promptly and professionally to customer inquiries via phone or email.
- Provide empathetic and accurate support for issues related to products, orders, logistics, or services.
- Collaborate cross-functionally with internal teams (Shipping, Warehousing, Revenue Cycle, Sales) to resolve customer concerns effectively.
- Collaboration and Escalation:
- Escalate complex issues to the appropriate department or supervisor.
- Follow established procedures while recommending opportunities to enhance support processes.
- Maintain quality standards and support a positive team culture.
- Log all customer interactions clearly and accurately in Freshdesk or equivalent CRM/ticketing systems.
Qualifications: - High school diploma or equivalent required; associate or bachelor’s degree preferred.
- 1+ years of experience in customer support, customer service, or call center environments.
- Strong written and verbal communication skills.
- Excellent problem-solving and critical thinking skills.
- Proficient in Microsoft Office and ticketing systems such as Freshdesk.
- Ability to multitask, stay organized, and manage time effectively in a fast-paced environment.
- Patient, empathetic, and customer-first mindset.
Preferred Qualifications: - Experience in logistics, manufacturing, or service-based industries.
- Familiarity with order management systems such as SAP.
Schedule: - Monday-Friday, 8:30 AM - 5:00 PM
- On-site role located in Linden, NJ
Pay is $20-28 per hour D.O.E.
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