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Customer Support Representative

AREA TEMPS

Mayfield Village, OH

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JOB DETAILS
SKILLS
Aviation Industry, Background Investigation, Communication Skills, Corporate Policies, Customer Relations, Customer Support/Service, Detail Oriented, ERP (Enterprise Resource Planning), English Language, Establish Priorities, File Systems, Insurance, Manufacturing, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multitasking, Organizational Skills, People Management, Pricing, Production Management, Repair Orders, Systems Maintenance, Team Player, Technical Recruiting, Telephone Skills, Time Management
LOCATION
Mayfield Village, OH
POSTED
1 day ago
Job Description

A manufacturing company is offering an immediate full-time opportunity for a Customer Support Representative who will act as the liaison between the customer and company's operations team. Work hours are Monday through Friday from 8 a.m. to 4:30 p.m.

Job Responsibilities:

  • Process quotes on a daily basis, handle pricing, quote repair orders to the customers, and make necessary calls for any special requests as needed
  • Email completed quotes to customers for approval and update the ERP System and file quote approvals when received
  • Process warranty paperwork and teardowns as per company policy
  • Ship and Invoice, open work orders, and answer incoming calls as needed
  • Expedite requests, refer to the Production Manager accordingly, and take care of requests as needed by the customer
  • Inform the manager of any issues or concerns that may be in the best interest of the company and/or the customer
  • Use email to send or receive quotes and customers' correspondence
  • Perform other tasks assigned
Job Requirements

Job Qualifications:
  • Must have 3 years Customer Service experience; Aviation related experience preferred
  • Must be highly responsive to internal and external customer requirements, with a high attention for detail
  • Proficient use of English grammar, spelling, and punctuation is required
  • Must be proficient using Microsoft Word, Excel, and Outlook
  • Must have strong communication and organizational skills
  • Must have friendly telephone skills, while being professional
  • The ability to multi-task, prioritize tasks, meet deadlines, and work well in a team environment
  • Must be comfortable working in a fast-paced environment
  • Must have excellent attendance and a positive attitude

Only candidates that can pass a background check and drug screen will be considered.This company offers an opportunity to advance in a successful company, competitive compensation, an excellent 401K plan, and medical, dental, life, and disability insurance

Area Temps still believes that the best way to serve both our employees and our customers is through personal service. To apply for this Customer Support Representative position, please submit your resume to parma@areatemps.com, call (440) 253-2983, or TEXT "your name & 178461" to (440) 887-4013.

Additional Information

For over 35 years, Area Temps has been committed to providing Northeast Ohio companies with office staffing services, technical, skilled trades, industrial and professional staffing solutions. We measure our success by the thousands of people who have accepted permanent positions with our client companies, either through a direct hire or after successfully completing an initial temporary assignment.

Meet Your Recruiter

Parma Office

With almost 40 years experience in Greater Cleveland and thousands of people employed successfully each year, Area Temps still believes that the best way to serve both our employees and our customers is through personal service. When you apply online, we'll review your work skills and location preferences within 24 hours. Qualified candidates will be contacted to arrange for a personal interview, and our personnel supervisors will work with you to find the perfect assignment.

About the Company

A

AREA TEMPS

Temp Agencies Cleveland | Temp Agencies Akron

For over 30 years, Area Temps has been a human resource staffing partner for both employers and job seekers in the Northeast Ohio area, delivering the quality and value of a large firm, combined with the personal service of a local company. With five locations, we serve Cuyahoga, Lake, Lorain, Summit, Medina, Geauga, Portage and Ashtabula counties.

We were established in 1987 with the goal of providing quality temporary workers and personalized service to our customers.  Innovative strategies for applicant recruiting, screening, testing, training, retention and customer satisfaction have helped us become one of Northeast Ohio’s largest employers.

  • Full-Service Staffing Agency.
    Every year we match thousands of quality employees with rewarding office, technical, skilled trades, industrial and professional opportunities.
  • City Search Applicant Network.
    Our interactive centralized network links our five locations, providing unprecedented access to over 80,000 personally interviewed and performance-rated applicants. Clients are guaranteed the best candidates, and job seekers have access to the best career opportunities in Northeast Ohio.
  • Quality Employees.
    We assess our candidates with skill-specific interviewing, online skills testing, as well as internal and client-generated performance ratings. Employees with the highest ratings are considered first for available assignments.
  • Personalized Service.
    On-site visits help our account representatives create solutions that are specifically tailored to each client company’s needs. And our staffing supervisors have personally met, interviewed and evaluated every candidate we refer.
  • Exceptional Value.
    From customized orientation and training videos, to our unconditional guarantee, to free computer software testing and training, we go the extra mile to deliver outstanding value.
  • Ongoing Training.
    Our staff continually participates in formal and on-the-job training, as well as continuing education, to improve the results and overall quality of the staffing solutions we deliver.

COMPANY SIZE
50 to 99 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1987
WEBSITE
http://www.areatemps.com

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