Customer Support Representative

Customer Support Representative Remote (U.S. Only)You bring the calm. We bring the coffee. Together, we solve everything.

Are you the kind of person who

• ️ Can turn a frustrated customer into a fan with just one email?
• ️ Thinks Hold music is a challenge, not a deterrent?
• ️ Believes typos are personal enemies and emojis are a love language?

If you answered yes (or heck yes), keep reading

we've got your next gig.

What You'll Actually Do (besides look great in Slack emojis):

• Become a support superhero
• answering questions via chat, email, and the occasional phone call with grace, humor, and helpfulness.
• Learn our product like the back of your Wi-Fi router and use that knowledge to solve puzzles (aka customer questions).
• Take notes! Track trends, log tickets, and share the golden nuggets with the team.
• Be the voice of the customer
• advocate for their needs, flag recurring pain points, and high-five our product team (virtually) when fixes roll out.
• Move fast, stay curious, and never be afraid to say, I don't know
• but Ill find out!

What You Bring to the Table (besides snacks):

• You live in the U.S. and have legal authorization to work here.
• You stay cool under pressure and bring the calm to every conversation.
• You're tech-fluent
• navigating support platforms (like Zendesk or Intercom) is second nature.
• You're detail-obsessed, organized, and allergic to just okay customer service.
• You've got a voice (written and spoken) that's clear, empathetic, and maybe even a little fun.
• ️ You've spent at least 1 year in a customer-facing role
• and you've got stories to prove it.

Perks You'll Love (besides working in PJs):

• 100% remote
• work from home, a cabin in the woods, or your favorite cozy café (as long as its in the U.S.)• Competitive pay• ️ Health, dental & vision insurance• PTO + wellness days (because burnout isn't cool)• A team that celebrates wins, learns from mistakes, and sends the best GIFs

Apply if you're ready to:

• Make someones day every day

• Bring both brains and heart to your work

• Join a team that's as supportive as you are

Only candidates located in the U.S. will be considered. Bonus points if your cover letter makes us smile.