Customer Support Representative (Part Time)
Greater Lawrence Family Health Center
- Methuen, MA
- 30+ days ago
Want to know if you’re a fit?
Upload your resume and let our AI show you.
Upload your resume and let our AI show you.
Skills
- Calendar Managementunmatched
- Change Requests/Ordersunmatched
- Clinical Trialunmatched
- Communication Skillsunmatched
- Customer Support/Serviceunmatched
- Demographicsunmatched
- English Languageunmatched
- Family Medicineunmatched
- Fundingunmatched
- Geriatricsunmatched
- High School Diplomaunmatched
- Internal Medicineunmatched
- Multilingualunmatched
- Nonprofitunmatched
- Onboardingunmatched
- Patient Careunmatched
- Pediatricsunmatched
- Quality Assuranceunmatched
- Spanish Languageunmatched
- Telephone Skillsunmatched
Description
Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.
GLFHC is currently seeking a bilingual (English/Spanish) Customer Support Center Representative. Customer Support Center Representatives perform all functions necessary to ensure calls are handled efficiently and professionally promoting overall patient satisfaction.
- Promptly answers all incoming calls in a polite and professional manner.
- Directs calls to the appropriate departments.
- Schedules appointments and reviews appointment details, date, time, location, and clinician.
- Keeps demographic information updated and accurate.
- Communicates PCP change requests or transfer care/location requests.
- Sends late arrival notices and follows cancellation and rescheduling procedures.
- Assists with on-boarding, training, quality assurance and employee engagement.
Qualifications
- Bilingual, Spanish and English.
- High School diploma or GED certificate.
- Computer knowledge.
- Excellent communication skills.
- Excellent customer service skills.
GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement
Numbers & Facts
| Location | Methuen, MA |
| Industry | Healthcare Services |
| Company Size | 500 to 999 employees |
| Year Founded | 1980 |
| Website | https://glfhc.org/ |
About Company
Greater Lawrence Family Health Center (GLFHC), a Federally Qualified Health Center with clinical sites in located in Lawrence and Methuen, Massachusetts, serves over 60,000 unique patients from Lawrence and the surrounding communities of Methuen, Andover, North Andover and Haverhill. It is the second-largest Federally Qualified Health Center in the Commonwealth of Massachusetts.
Since 1980, GLFHC has been fulfilling its mission “to improve and maintain the health of individuals and families in the Merrimack Valley by providing a network of high quality, comprehensive health care services and by training health care professionals who can respond to the needs of a culturally diverse population.”
GLFHC is also home to the nationally-recognized Lawrence Family Medicine Residency (LFMR) program, the first family medicine residency program of its kind in the United States. Solely owned and operated as an academic medical residency by the health center, LFMR has graduated close to 200 primary care physicians. The majority of LFMR graduates have either stayed at the health center or have chosen to stay working in low-income, underserved communities in Massachusetts and across the country. In FY2020, LFMR will be home to 42 residents who participate in one of the only 4-year programs in the country as part of a demonstration project conducted by the Centers for Medicaid and Medicare Services.