Overview:
At Romex, our Customer Support team is at the heart of everything we do. We're looking for motivated, people-first individuals who can confidently guide customers, create positive experiences, and represent our brand with professionalism and care. If you enjoy a support team culture, meaningful conversations, and making an impact every day, you'll thrive here.
Responsibilities:
As a key member of our team, you’ll play an essential role in shaping each customer’s experience:
- Handle inbound and outbound calls, providing prompt, friendly, and solution-focused service
- Act as the primary point of contact for customers, building trust and strengthening long-term relationships
- Listen actively to customer concerns and identify the root of issues, not just the symptoms
- Provide clear, confident recommendations and guide customers toward the best solutions
- Take ownership of customer inquiries from start to finish, ensuring complete resolution and satisfaction
- Accurately document all customer interactions, updates, and account changes within internal systems
- Monitor and clear daily alerts, ensuring no customer requests fall through the cracks
- Assist with account audits by reviewing details, identifying discrepancies, and helping maintain accuracy
- Support the billing team by conducting monthly collection calls with professionalism and empathy
- Process Technician Out (Tech Out) requests, ensuring timely scheduling and coordination
- Step in on escalated calls, maintaining composure and delivering confident, effective resolutions
- Collaborate closely with teammates and leadership to improve processes and elevate the customer experience
- Contribute to a positive, high-energy team environment where everyone supports each other’s success
We Offer:
- $37,400 to $39,000 base salary (DOE) + commission
- 5% commission on sales
- 401(k) with company match & employee stock purchase program
- Paid Time Off + Holidays
- Career growth & advancement opportunities
- Weekly & monthly contests with prizes and incentives
Why Romex?
Build a rewarding career with a company that sets you up to win. With consistent customer demand, dedicated operational support, and a performance-based environment, you'll have every opportunity to maximize your earnings. Top performers are recognized, rewarded, and provided a clear path for long-term career growth.
Qualifications:
Minimum Requirements:
- 1 year of call center or phone experience
- Strong communication, problem-solving, and multitasking skills
- Ability to work independently and as part of a team
- Customer-first mindset with a positive, can-do attitude
- Schedule: Monday - Friday (7:00 AM - 4:00 PM) with rotational Saturdays (7:00 AM - 1:00 PM)
Preferred Qualifications:
- CRM experience with FieldRoutes (Preferred)
- Spanish-speaking ability (Preferred)
Romex is an Equal Opportunity Employer