The Customer Support Representative ensures customer satisfaction by providing timely, friendly service via phone, Skype, and email.
Essential functions include handling inbound and outbound calls related to delivery services, resolving issues such as billing, scheduling, and damages, and updating internal systems.
The role requires effective communication, problem-solving skills, and attention to detail.
The candidate will assist with order research, scheduling, rescheduling, and conducting delivery surveys.
Required skills include typing, proficiency in MS Office and internet use, and the ability to work in a fast-paced environment.
Preferred experience includes customer service, call centers, and data entry; warehouse management system familiarity is a plus.
Minimum education is a high school diploma or equivalent.