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Customer Support Representative - Social Media Team

Iconma

Johnston, IA

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JOB DETAILS
SALARY
$21.50 Per Hour
SKILLS
Agriculture, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Documentation, Facebook, Health Plan, Identify Issues, Marketing, Social Media, Technical Support, Twitter, YouTube
LOCATION
Johnston, IA
POSTED
Today
Our Client, an Agriculture Products company, is looking for a Customer Support Representative for their Social Media team in Johnston, IA.
 
Responsibilities:
  • Provides front-line technical support/information/solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
  • Provide support via multiple channels (Social Media, email, and website) while effectively documenting each interaction.
  • Emphasis on Social Media support and will be involved in monitoring designated Social Media channels, responding to support requests, and reviewing/approving outbound content for quality and accuracy.
 
Requirements:
  • 6+ months experience with customer service / support experience.
  • Experience with multiple forms of Social Media (Facebook, Twitter/X, Instagram, YouTube, TikTok)
  • Strong computer and troubleshooting skills.
  • Prior work history with using Social Media for business purposes
  • Knowledge of agriculture, turf (mowers) and utility vehicles (preferred)
  • Bachelor's degree in Agriculture, Business, Communications, Marketing or a similar discipline
 
Why Should You Apply?

#alljobs
#mcb

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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