Customer Support Representative

Bridgestone

Tennessee

JOB DETAILS
SKILLS
Corporate Social Responsibility, Cost Control, Customer Relations, Customer Satisfaction, Customer Support/Service, Field Sales, Mentoring, Onboarding, Order Management, Order Processing, Order/Customer Fulfillment, Policy Development, Problem Solving Skills, Product Development, Product Support, Strategic Planning, Team Building, Team Lead/Manager, Technical Support, Time Management
LOCATION
Tennessee
POSTED
3 days ago

Company Overview

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

Job Category

Customer Support

Position Summary

Responsible for providing order management services to clients. Activities include helping clients with order quoting, order processing, order fulfilment, order review, order entry, order dispatch & support, order payment, etc. Ensures timely release of orders and a fulfilment of pre-established standards and policies to achieve customer satisfaction. Monitors and resolves order issues and processing errors. May also develop support delivery strategy and related processes, escalation procedures and training. Liaises between customers and technical support, product development, sales and field service to identify opportunities for support delivery improvements, cost reduction and value-add to the customer/client.

** Our preferred candidate must live within an 80 mile radius of our corporate office in Downtown Nashville, TN **




Responsibilities

  • Requires basic knowledge of job processes and tools obtained through work experience
  • Works with Manager and collaborates with other specialization teammates

  • Directly impacts success of specialization's short-term goals

  • Solves problems while able to anticipate additional needs/requests

  • Communicates information that requires some explanation or interpretation

  • Grows knowledge and skills developed through training and work experience

Minimum Qualifications

  • Typically requires a minimum of 1-2 years of related experience

At Bridgestone, you are Free to Be

We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need.

What we offer

At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:

  • A supportive and engaging onboarding experience to ensure a smooth transition into our team.

  • The opportunity to develop and grow, through training and regular mentorship.

  • Corporate Social Responsibility activities.

  • A truly global, dynamic and challenging work environment.

  • Agility and work/life effectiveness and your long-term well-being.

  • A diverse and inclusive team.

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

About the Company

B

Bridgestone

At Bridgestone, our dream is to become a truly global enterprise and to establish the Bridgestone brand as the undisputed world No. 1 brand in both name and substance. Across the globe, our entire team is focused on achieving this goal.

The roots of our dream date back to the establishment of Bridgestone Tire Co., Ltd. in 1931. Anticipating the future potential of tires for passenger cars and the international development of the business, founder Shojiro Ishibashi used an English translation of his surname for the name of the company. Even then he may indeed have been dreaming of the future of the Bridgestone Group.

As Japan's automobile industry grew, The Bridgestone Group expanded its business to become Japan's largest tire manufacturer. The company also actively expanded overseas, particularly in Asia. In 1988, the company acquired The Firestone Tire & Rubber Company, a well respected global corporation with a venerable history of its own. This transformed Bridgestone into one of the world's largest tire and rubber companies and created a global team dedicated to serving customers worldwide with the highest level of quality, service and technology.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Automotive and Parts Mfg
FOUNDED
1931
WEBSITE
http://www.bridgestone.com/