Job Description
Customer Support Representative
Fixed Pay Rate (if applicable): $20.00/hr
Shift Details (Working Days and Shift Start/End Time): Hours 8 - 5, Mon –Fri Must be open to work M-F: 9am-6pm, 8am-5pm, Or 7am-4pm
Contract To Hire
Interview: In person interview
Ideal candidate (Manager comments):
- Able to multitask
- Professional on the phone
- Able to limit distractions
- Previous customer service experience (phone or in person)
- Good computer skills
PURPOSE OF THE JOB
The Customer Associate is the first point of contact to address our customer needs and creates solutions in the best interest of our customers and Owens Corning. This position engages and collaborates with external customers and internal partners to make Owens Corning the supplier of choice. The Customer Associate is a team player, adaptable to change, and is an active learner who seeks out and learns market trends and behaviors. This role is part of Customer Operations within the Supply Chain Team.
JOB RESPONSIBILITIES
Service our Customers
• Deliver consistent service to our customers
• Maximize every opportunity to “sell”to the customer
• Take proactive actions to meet customer needs and concerns creating win/win solutions
• Enter orders accurately
• Develop close relationships with our customers and understand what it takes to ensure their success
• Develop customer trust by consistently following through on actions and operating with integrity
• Leverage relationships to obtain outside-in market insights
• Leverage product training opportunities
Operate in a Waste Free Environment
• Effectively use Lean Sigma methodology and tools (standard work) to support a waste free environment
• Identify and take action to eliminate non-value added activities within day to day operations
• Identify opportunities for, develop, maintain and execute Standard Work
• Understand and promote the use of customer tools and technology
Live the Safety stand, adhere to the safety responsibilities
• Implement a personal safety action plan and review with leader
• Adhere to the Owens Corning safety policies at all times
JOB REQUIREMENTS
MINIMUM QUALIFICATIONS:
• High school degree, Associates or Bachelor’s degree preferred
EXPERIENCE:
• SAP experience desired
• Previous experience in an ever-changing, fast-paced customer service environment
• Previous experience creating solutions in the best interest of the company and the customer
KNOWLEDGE, SKILLS & ABILITIES:
• Fluency in Microsoft Applications (Word, Excel, Outlook)
• Knowledge of building materials industry preferred
• Supply Chain knowledge
• Strong oral & written communication and listening skills
• Supportive and adaptive to a change management initiatives
Numbers & Facts
| Location | Toledo, OH |
| Industry | Staffing/Employment Agencies |
| Salary | $20 |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
Skills
- Change Managementunmatched
- Communication Skillsunmatched
- Constructionunmatched
- Customer Support/Serviceunmatched
- Develop and Maintain Customersunmatched
- Lean Manufacturingunmatched
- Market Trend Analysisunmatched
- Microsoft Excelunmatched
- Microsoft Outlookunmatched
- Microsoft Product Familyunmatched
- Microsoft Wordunmatched
- Multitaskingunmatched
- Order Processingunmatched
- Presentation/Verbal Skillsunmatched
- Resolve Customer Issuesunmatched
- SAPunmatched
- Salesunmatched
- Sales Managementunmatched
- Secondary Schoolunmatched
- Service Deliveryunmatched
- Supply Chainunmatched
- Supply Chain Operationsunmatched
- Team Playerunmatched
- Writing Skillsunmatched
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