Customer Support Reps

System One

Albany, NY

Apply

JOB DETAILS

SALARY

$39,520–$39,520 Per Hour

SKILLS

Billing, Communication Skills, Customer Relations, Customer Support/Service, Health Department, Management of Information Systems/Technology (MIS), Medicaid, Medical Billing, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Multitasking, Outsourcing, Presentation/Verbal Skills, Service Delivery, Telephone Skills, Time Management

LOCATION

Albany, NY

POSTED

6 days ago

Job Title: Customer Support Reps
Location: Albany, NY
Type: Contract To Hire
Compensation: $18.00
Contractor Work Model: Hybrid – onsite and remote
Hours: 40.0

If interested reach out directly to kimberly.spicer@sytemone.com

Responsibilities

Support the New York State Department of Health Medicaid Management Information System (MMIS) program by providing customer service via telephone and internet.
Answer inbound calls from Medicaid Providers regarding billing or enrollment issues.
Learn and understand Medicaid claims processes to assist providers effectively.
Process transactions and maintain accurate database records of customer profiles.
Act as a liaison for customers, ensuring their inquiries and issues are addressed promptly.
Maintain knowledge of company products and customer service procedures.

Requirements

Minimum of 2+ years of customer service experience.
Strong Microsoft Office skills (Word, Excel, PowerPoint).
Excellent telephone and verbal communication skills.
Customer-focused with the ability to adapt to different personality types.
Ability to multi-task and manage time effectively.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law
#LI-KA1
#M1

Ref: #851-Rockville-S1

About the Company

System One

Every day, System One focuses on services and solutions that require a high degree of specialization, in-demand technical skills, and large-scale operational expertise. We are essential partners to those on the front lines of our nation’s most critical infrastructure, technology, and life sciences initiatives.

Founded more than 40 years ago as a staffing partner to the engineering industry, today System One is a diversified organization operating in over 50 locations and putting more than 9,000 people to work in the United States, Canada, and the United Kingdom.

COMPANY SIZE

2,500 to 4,999 employees

INDUSTRY

Staffing/Employment Agencies

WEBSITE

https://systemone.com

Resume Resources

Free Resume Templates Free Resume Builder