Customer Support/Service, English Language, Identify Issues, Intuit Quickbooks, Microsoft Excel, Microsoft Outlook, Multilingual, Operations, Problem Solving Skills, Record Keeping, Spanish Language, Warehousing
LOCATION
Salt Lake City, UT
POSTED
3 days ago
Position Summary: As a Customer Support Representative, you'll play a vital role in our daily operations, serving as the link between our warehouse and customers. Your responsibilities will include coordinating shipments, tracking orders, providing updates, and resolving any issues with clarity and professionalism.
Key Responsibilities:
Experience with Excel, Quickbooks & Outlook is preferred
Coordinate incoming and outgoing shipments with internal teams and clients
Track and update customers on the status of their inventory and orders
Respond to customer inquiries promptly and professionally
Troubleshoot and resolve service or delivery issues
Maintain accurate records of communications and shipment statuses
Collaborate with warehouse team to ensure accuracy and timeliness
Provide bilingual support when needed (Spanish/English)