Customer Support/Service Representative II

Customer Service Representative

The Customer Service Representative supports customer satisfaction by managing inquiries, processing orders, and ensuring timely and accurate communication. This role acts as a liaison between customers and internal teams, resolving issues and coordinatingactivities to meet service expectations. The position plays a key role in maintaining strong customer relationships and supporting efficient order fulfillment processes.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly while maintaining professional communication.
• Process, modify, and manage customer orders, ensuring accurate pricing, terms, and documentation.
• Coordinate shipments and track order fulfillment in alignment with customer needs and business requirements.
• Maintain accurate records of customer interactions, transactions, and issue resolution in system tools.
• Collaborate with cross-functional teams to resolve issues and identify opportunities to improve customer experience.

Required Qualifications

• High school diploma or GED.
• At least 1 year of administrative or customer service experience.
• Strong communication and problem-solving skills with the ability to manage customer interactions effectively.
• Proficiency with computer systems, including CRM or ERP platforms.
• Ability to prioritize tasks and maintain accuracy in a fast-paced environment.

Preferred Qualifications

• Experience in customer service within manufacturing, logistics, or industrial environments.
• Familiarity with SAP or similar ERP systems.
• Experience handling order management, billing, or shipment coordination.
• Ability to identify process improvements and enhance customer experience.