ELM Utility Services, with over 1900 employees nationwide, has an outstanding opportunity as a Customer Support Services Team Member available in Missoula, Montana. This is an opportunity to be a part of one of the largest and most respected companies in the utility locating industry. ELM is a great place to build your career while also offering excellent compensation and a comprehensive benefits package.
Our Total Rewards Package Includes:
Medical, Dental, Vision, Voluntary Life, and Disability Insurance
Company Paid Life Insurance
Paid-Time Off accrual (PTO) Vacation/Sick Time (You can accrue up to 80 hours per full year worked to start. Accruals go up with years of service)
6 Paid Holidays
Company Smart Phone, and other equipment as needed are provided to each employee
401(k) plan
Paid hands-on training
Annual reviews with the potential for increases
Roles & Responsibilities:
Taking Customer Service and Driver’s Hotline calls
Scheduling appointments for meter inspections
Enter and dispatch damages and emergency call outs
Review after hours call log
Audit to ensure accurate billing defined per contract
Meet weekly/monthly invoicing deadlines
Assist in damage report compilation and submission
Respond to questions and requests from damage representatives and field personnel
Provide support for other departments as needed
Other duties as assigned
Qualifications:
High school diploma or equivalent education
Previous Customer Support Services/Invoicing experience
Attention to detail & a customer service mindset required
Knowledgeable in Microsoft Office products such as Outlook, Excel, Word, Teams, etc.