Customer Support Specialist 2 (Customer Support Management)

LanceSoft Inc

Hialeah, FL

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JOB DETAILS

SALARY

$16.70–$19.08 Per Hour

SKILLS

Accounting, Accounts Receivable, Aerospace and Defense, Analysis Skills, Aviation Industry, Business Strategy, Communication Skills, Corrective Action, Customer Service Management, Customer Support/Service, Customer/Client Research, Develop and Maintain Customers, ERP (Enterprise Resource Planning), Establish Priorities, Health Maintenance, Materials Analysis, Mathematics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Order Processing, Performance Analysis, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Process Analysis, Project/Program Management, Purchase Orders, Quality Assurance, Requirements Management, Returns Processing, Root Cause Analysis, SAP, Sales, Sales Management, Sales Pipeline, Vendor/Supplier Evaluation, Warehousing, Writing Skills

LOCATION

Hialeah, FL

POSTED

30+ days ago

This job is with Encode, Inc a fully owned subsidiary of LanceSoft.

Analyzes supplier and/or customer data regarding ordering and/or delivery of spare parts and provisioning products or related services. Analyzes and processes material returned from customers. Analyzes customer spare parts requirement inquiries, facilitates responses and resolvers delivery problem. Creates and monitors performance metrics. Creates, maintains and advances customer relationships. Develops an understanding of customer's culture and business strategies.

Job Description

Position Responsibilities:

Reviews of customer purchase orders to assess requirements.
Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management.
Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
Performs research in Cardex (ERP) to potentially resolve order issues.
Reviews and actions open orders that are pending resolution.
For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
Monitors / Expedites orders with high complexity and urgency.
Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions, support Account Receivables with cash collection.
Maintain Pipeline health on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales, Planner, etc.
Performs other duties and responsibilities as assigned or required.

Basic Qualifications (Required Skills/Experience):

6 or more years of related work experience
Experience in Program Management and/or Customer Support
Experience working with SAP system
Strong problem-solving skills
Ability to manage multiple and competing priorities
Proficient knowledge in all MS office applications (Excel, Word, Outlook, PowerPoint, etc.) must be able to analyze reports.

Preferred Qualifications (Desired Skills/Experience):

Experience in aerospace hardware sales
Knowledge of the aerospace/aviation industry
Outstanding communication skills, verbal and written
Proficiency in numeric reasoning and mathematical skills

About the Company

LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/

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