Customer Support Specialist 2

Faithful Financial Co

Fort Lauderdale, Florida(remote)

JOB DETAILS
SKILLS
Communication Skills, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Data Entry, Presentation/Verbal Skills, Work From Home
LOCATION
Fort Lauderdale, Florida
POSTED
Today
We are hiring Remote Customer Service Representatives to support customers across various client accounts. This is a flexible, work -from -home role ideal for individuals with strong communication skills and a customer -first mindset.<\/i> <\/span> <\/span>
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  • Handle inbound and outbound customer service calls<\/i> <\/span> <\/span> <\/span>
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  • Provide clear, helpful, and professional assistance<\/i> <\/span> <\/span> <\/span>
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  • Enter customer data accurately into our database<\/i> <\/span> <\/span> <\/span>
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  • Follow up with customers to ensure satisfaction<\/i> <\/span> <\/span> <\/span>
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  • Meet performance targets for advancement opportunities<\/i><\/span><\/span><\/span>
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  • ​<\/i><\/span><\/span><\/span>
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    • Independent Contractor (1099)<\/span>
      <\/span><\/span><\/span><\/span><\/span><\/span><\/p><\/li>

    • Remote client servicing<\/span>
      <\/span><\/span><\/span><\/span><\/span><\/span><\/p><\/li>

    • Required virtual certification (10 days–6 weeks depending on program)<\/span>
      <\/span><\/span><\/span><\/span><\/span><\/span><\/p><\/li>

    • Performance -based continuation<\/span>
      <\/span><\/span><\/span><\/span><\/span><\/span><\/p><\/li><\/ul>

      • Flexible scheduling after certification (within program guidelines)<\/span><\/span><\/span><\/span><\/span><\/span>​<\/span><\/span><\/i> <\/span><\/span><\/span> <\/span>
        <\/span><\/span><\/li><\/ul><\/div>

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        Requirements<\/h3>

        • High school diploma or equivalent<\/i> <\/span> <\/span> <\/span>
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        • Excellent verbal communication skills<\/i> <\/span> <\/span> <\/span>
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        • Reliable internet connection and quiet work environment<\/i> <\/span> <\/span> <\/span>
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        • Proficiency with Microsoft Office and general computer use<\/i> <\/span> <\/span> <\/span>
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        • Flexible schedule availability, including evenings/weekends<\/i> <\/span> <\/span> <\/span>
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          Technology Requirements (MANDATORY to begin work):<\/span> <\/b>
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          • Windows 11 desktop or laptop<\/i> <\/span> <\/span> <\/span>
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          • Minimum 16 GB RAM<\/i> <\/span> <\/span> <\/span>
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          • No Chromebooks or Apple devices<\/i> <\/span> <\/span> <\/span>
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          • Dual monitors recommended (not required at application)<\/i> <\/span> <\/span> <\/span>
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          • USB noise -canceling headset (not required at application)<\/i> <\/span> <\/span> <\/span>
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          • Hardwired internet connection (not required at application)<\/i> <\/span> <\/span> <\/span>
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            Benefits<\/h3>

About the Company

F

Faithful Financial Co