Aegis is seeking a Customer Success Specialist to join our client's organization in Aurora, IL. This position is a fully onsite role until ramp up with the flexibility to work ONE day a week remote. The ideal candidate has the following skills and experience:
Must have:
3-5+ years of Customer Experience or Customer Success experience
Strong interpersonal and communication skills
Comfortable working with technology and modern CRM tools
HubSpot experience
Ability to manage customer issues from beginning to end
Strong follow-through and accountability
Ability to understand technical products and communicate them in a customer-friendly way
Nice to have:
Manufacturing Industry Experience
Experience with technical products or technical support
Agriculture, irrigation, turf, sensors, agronomy, or related industry experience
Experience with help desk/ticketing systems
Experience implementing or improving customer support processes