Banking Services, Communication Skills, Cross-Selling, Customer Support/Service, Documentation, Internet Security, Maintain Compliance, Online Banking, Problem Solving Skills, Process Improvement, Regulatory Compliance, Resolve Customer Issues, Sales Prospecting, Service Delivery
The Customer Support Specialist is a full-time role focused on delivering exceptional service by addressing customer inquiries via phone, chat, and email, and resolving issues promptly.
- They provide detailed information about banking products and services, assist with complex situations, and collaborate to improve customer support processes.
- The role involves maintaining knowledge of banking policies, documenting interactions, and identifying cross-selling opportunities.
- Additional responsibilities include training new team members and ensuring compliance with regulations.
- Candidates should have at least 1 year of banking-related experience, strong communication skills, and basic knowledge of online banking and fraud detection.
- The position offers an hourly wage ranging from $18.25 to $27.