Customer Support Specialist - CallPass

Now Hiring! Customer Support Representative

Work Monday through Friday
CallPass, Pinellas Park location

Job Summary
The customer support rep for CallPass handles inbound and outbound calls, provides product information, and assists customers through timely resolution. Need good communication skills, an eagerness to learn, and self-motivation. If you have previous cell phone or tech support, this position is for you!

Duties and Responsibilities

• Respond timely to customer issues, working to resolution utilizing all resources available
• Manage inbound calls, emails, chats, and/or interactive voice response systems
• Ability to memorize, recall, or research answers quickly
• Up-sell and cross-sell
• Generate sales leads from calls
• Provide excellent customer care and focus; ability to assess and anticipate customers' needs and provide troubleshooting, and path or clarification method resolution
• Meet and exceed personal and team targets, goals, and quotas
• Record, organize and file customer interactions and profile/account changes
• Assist with returns, refunds, and other shipping tasks

• Previous experience in call center, customer service, sales, or a related field
• Excellent communication skills via phone and email. 
• Able to multitask during customer calls, properly documenting concerns
• Good computer skills, tracking and recording call information
• Great attention to detail
• Adaptable and compliant with customer service procedures and policies
• Excellent time management and prioritization skills

• Weekly Pay, Fridays
• Quarterly bonus
• Medical, Dental Vision, Life and other coverages
• 401k with employer match
• Hybrid eligible
• Paid Time Off
• Great work life balance, NO WEEKENDS!

Are you customer-focused striving for a positive consumer experience and resolution? If this sounds like you, please apply with your resume. 

CallPass conducts preemployment screens upon offer of employment. 

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