CUSTOMER SUPPORT SPECIALIST - CASUAL

Job Summary/Overall Objectives

Greets, assists patients, and directs phone calls to the proper area in a professional, efficient manner. Registration of patients using established procedures to initiate medical record, patient accounting, and enters orders into Meditech. All registration processes to be completed with a high degree of accuracy with special attention to the collections of financial information, authorizations and referrals if required and other related requirements.

Essential Job Functions

• Accurately and efficiently inputs patient data into the computer system to register patients. And proper paperwork is completed and scanned.
• Ensures ABN's, referrals and insurance authorizations are obtained when indicated.
• Monitors the patient waiting areas with an awareness of housekeeping and maintenance issues. Takes initiative to enter work orders and communicate to appropriate parties as well as alert supervisor of issues or concerns.
• Assists the imaging staff and our patients by providing physical assistance or any support necessary to support patient flow/satisfaction.
• Is a patient advocate by answering any questions they may have during registration, and/or apprises them of any delays or information they may require regarding their exam.
• · Other duties as assigned.

Competency and Experience [Knowledge, Skills and Abilities]

Required Qualifications/Experience

• High School Diploma, GED or higher level of education.
• Six months of experience in a customer service role.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

Preferred Qualifications/Experience

• Six months experience in position utilizing medical terminology or one year health care registration and health care insurance knowledge.
• Medical terminology training
• Experience in Healthcare setting.
• Heartsaver CPR

License, Certification & Clearances

• Act 34-PA Criminal Record Check from the PA State Police system
• Act 33/73 Clearances
• Comprehensive Crisis Management per policy.

Position Type/Expected Hours of Work

• Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
• Travel may be expected locally between System locations.

Equal Employment Opportunity

Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law. Independence Health and its affiliated companies will comply with all applicable laws and regulations.

Disclaimer

This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Moreover, duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Work Environment

Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required. Essential - Absolute Necessity. Marginal - Minimal Necessity. Constantly - 5.5 to 8 hours or more or 200 reps/shift. Frequently - 2.5 to 5.5 hours or more or 32-200 reps/shift. Occasionally - 0.25 to 2.5 hours or 2-32 reps/shift. Rarely - Less than 0.25 hours or less than 2 reps/shift. Physical Condition Essential Marginal Constantly Frequently Occasionally Rarely Never Extreme Heat Extreme Cold Heights Confined Spaces Extreme Noise(>85dB) Mechanical Hazards Use of Vibrating Tools Operates Vehicle (company) Operates Heavy Equipment Use of Lifting/Transfer Devices Rotates All Shifts 8 Hours Shifts 10-12 Hours Shifts On-Call Overtime(+8/hrs/shift; 40/hr/wk) Travel Between Sites Direct Patient Care Respirator Protective Equipment Eye Protection Head Protection (hard hat) Hearing Protection Hand Protection Feet, Toe Protection Body Protection Latex Exposure Solvent Exposure Paint (direct use) Exposure Dust (sanding) Exposure Ethylene Oxide Exposure Cytotoxic (Chemo) Exposure Blood/Body Fluid Exposure Chemicals (direct use) Exposure Mist Exposure Wax Stripper (direct use) Non-Ionizing Radiation Exposure Ionizing Radiation Exposure Laser Exposure

Physical Demands

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required. Essential - Absolute Necessity. Marginal - Minimal Necessity. Constantly - 5.5 to 8 hours or more or 200 reps/shift. Frequently - 2.5 to 5.5 hours or more or 32-200 reps/shift. Occasionally - 0.25 to 2.5 hours or 2-32 reps/shift. Rarely - Less than 0.25 hours or less than 2 reps/shift. Physical Condition Essential Marginal Constantly Frequently Occasionally Rarely Never Bending (Stooping) Sitting Walking Climbing Stairs Climbing Ladders Standing Kneeling Squatting (Crouching) Twisting/Turning Keyboard/Computer Operation Gross Grasp Fine Finger Manipulation Hand/Arm Coordination Pushing/Pulling(lbs. of force) Carry Transfer/Push/Pull Patients Seeing Near w/Acuity Feeling (Sensation) Color Vision Hearing Clearly Pulling/Pushing Objects Overhead Reaching Above Shoulder Level Reaching Forward Lifting Floor to Knuckle ### Lifting Seat Pan to Knuckle ### Lifting Knuckle to Shoulder ### Lifting Shoulder to Overhead ###

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.