Job Description
Title: Customer Support Specialist
Location: Charlotte, NC
Employment Type: Contract
Compensation:
Pay Range: $25.00-$28.00 Per HR
Job Summary:
• Join our team in a contract position as a Customer Support Specialist based in Charlotte, NC.
• This role involves providing exceptional support for key products and services, managing complex customer issues, and collaborating with cross-functional teams.
• Proficiency in using industry-standard case management and bug tracking tools is required.
Key Responsibilities:
• Become an expert in evolving services and products to deliver excellent support.
• Respond to prioritized customer requests across multiple channels, including email, chat, and phone.
• Provide remote support to partners to enhance growth and reduce escalation rates.
• Collaborate with teams to identify and prioritize customer engagement with services.
• Complete additional tasks as needed to fulfill the role effectively.
Qualifications:
• 2-3 years of experience in customer support, preferably in a financial setting.
• Strong customer service skills with a proactive and dynamic approach.
• Experience in resolving complex customer issues and managing escalations.
• Excellent communication skills, both verbal and written, with attention to detail.
• Familiarity with case management and bug tracking tools for support optimization.
Core Technologies:
• Case Management Tools | Bug Tracking Tools | Reporting Analysis
Contact Authorization:
By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here https://www.mitchellmartin.com/privacy-policy
Benefits:
Learn more about our benefits offerings here https://www.mitchellmartin.com/careers/benefits-perks
Onboarding Expectations:
Learn more about our Onboarding Process here https://youtu.be/rjV_NFYjyY4
EEO Statement:
Learn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement
#LI-AS2
Location: Charlotte, NC
Employment Type: Contract
Compensation:
Pay Range: $25.00-$28.00 Per HR
Job Summary:
• Join our team in a contract position as a Customer Support Specialist based in Charlotte, NC.
• This role involves providing exceptional support for key products and services, managing complex customer issues, and collaborating with cross-functional teams.
• Proficiency in using industry-standard case management and bug tracking tools is required.
Key Responsibilities:
• Become an expert in evolving services and products to deliver excellent support.
• Respond to prioritized customer requests across multiple channels, including email, chat, and phone.
• Provide remote support to partners to enhance growth and reduce escalation rates.
• Collaborate with teams to identify and prioritize customer engagement with services.
• Complete additional tasks as needed to fulfill the role effectively.
Qualifications:
• 2-3 years of experience in customer support, preferably in a financial setting.
• Strong customer service skills with a proactive and dynamic approach.
• Experience in resolving complex customer issues and managing escalations.
• Excellent communication skills, both verbal and written, with attention to detail.
• Familiarity with case management and bug tracking tools for support optimization.
Core Technologies:
• Case Management Tools | Bug Tracking Tools | Reporting Analysis
Contact Authorization:
By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here https://www.mitchellmartin.com/privacy-policy
Benefits:
Learn more about our benefits offerings here https://www.mitchellmartin.com/careers/benefits-perks
Onboarding Expectations:
Learn more about our Onboarding Process here https://youtu.be/rjV_NFYjyY4
EEO Statement:
Learn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement
#LI-AS2
Numbers & Facts
| Location | Charlotte, NC |
| Industry | Staffing/Employment Agencies |
| Salary | $25–$28 Per Hour |
| Company Size | 100 to 499 employees |
| Year Founded | 1984 |
| Website | https://www.mitchellmartin.com |
About Company
OUR FOCUS IS GROWTH
It’s not just about filling job openings. It’s about enabling growth and inspiring success. That’s what we do.
Mitchell Martin is one of the nation’s largest staffing companies, with offices throughout the US as well as in India and the Philippines. We help drive success for both people and companies by helping them achieve positive growth. We do this by building strong relationships and developing a deep understanding of the people we work with, in order to facilitate the best matches for both sides of the equation.
Skills
- Analysis Skillsunmatched
- Bug Tracking/Defect Managementunmatched
- Case Managementunmatched
- Communication Skillsunmatched
- Cross-Functionalunmatched
- Customer Support/Serviceunmatched
- Detail Orientedunmatched
- Establish Prioritiesunmatched
- Industry Standardsunmatched
- Onboardingunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Product Supportunmatched
- Resolve Customer Issuesunmatched
- Writing Skillsunmatched
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