Customer Support Specialist

About the Role

Are you a customer focused professional who enjoys helping people, solving problems, and creating positive experiences? Jendco Safety Supply is looking for a Customer Support Specialist to provide exceptional service, strengthen customer relationships, and support the day-to-day needs of our customers.

This role serves as a primary point of contact for customers and plays a critical role in delivering a seamless customer experience. The Customer Support Specialist will assist customers with inquiries, process orders, resolve issues, provide product information, and partner with internal teams to ensure customer needs are met accurately and efficiently.

The ideal candidate is organized, responsive, detail-oriented, and committed to delivering outstanding service. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

This position goes beyond answering questions-it is about building trust, supporting customer success, and helping create a service culture focused on responsiveness, accuracy, and continuous improvement.

What You'll Do

• Customer Engagement: Deliver exceptional customer service through timely communication, responsiveness, problem-solving, and a commitment to meeting customer needs.
• Issue Resolution: Investigate and resolve customer concerns, order discrepancies, shipping issues, returns, and product-related questions in a professional and solutions-focused manner.
• Product Support: Assist customers with product information, availability, specifications, and recommendations to help meet their safety and operational needs.
• E-Commerce Support: Support customers utilizing JendcoSafety.com by assisting with website navigation, online ordering, account inquiries, order tracking, and issue resolution while helping deliver a positive and efficient digital customer experience.
• Cross-Functional Collaboration: Partner with sales, purchasing, warehouse, and other departments to ensure customer expectations are met and issues are resolved efficiently.
• Communication Management: Provide customers with updates regarding order status, inventory availability, delivery timelines, and other relevant information.
• Customer Retention: Support customer satisfaction and loyalty by delivering a consistently positive experience.
• Process Improvement: Identify recurring customer concerns and recommend improvements to processes, communication, and service delivery.
• Documentation: Maintain accurate records of customer interactions, order activity, issue resolution, and follow-up actions within company systems.
• Department Support: Assist with customer service initiatives, special projects, and other departmental activities that support company goals and customer success.

Who You Are

• Customer Focused: You genuinely enjoy helping customers and are committed to creating positive experiences with every interaction.
• Problem Solver: You approach challenges with a solutions-oriented mindset and work diligently to resolve issues effectively.
• Relationship Driven: You build trust through responsiveness, professionalism, and strong communication.
• Detail Oriented: You understand the importance of accuracy and consistency in customer interactions, order processing, and documentation.
• Organized: You effectively manage multiple priorities while maintaining a high level of service and follow-through.
• Team Player: You collaborate well across departments and understand the importance of teamwork in supporting customers.
• Adaptable: You remain calm and professional in a fast-paced environment while adjusting to changing priorities and customer needs.
• Strong Communicator: You possess excellent verbal, written, and interpersonal communication skills.
• Technology Savvy: You are proficient in using ERP systems, CRM platforms, Microsoft Office, and other business software to drive efficiency and support business operations.
• Experienced: Previous experience in customer service, customer support, inside sales, account management, or a related customer-facing role preferred.
• Education: High school diploma or equivalent required; additional education or training related to business, communications, or customer service preferred.

What We Offer

At Jendco Safety, we believe great people build great teams. We are committed to creating an environment where employees feel supported, challenged, and empowered to grow.

• Competitive compensation and benefits package
• Career growth and development opportunities
• Ability to make a direct impact on company growth, and customer success
• Collaborative and fast-paced team environment
• Leadership that values accountability, communication, and innovation
• Employee recognition and appreciation initiatives
• A company culture built on teamwork, integrity, and doing what's right

Physical Requirements:

The following physical activities described are a representation of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

While performing the functions of this job, the employee is continuously required to talk or hear; frequently required to sit, stand, walk, use hands and fingers, handle or feel, reach with hands or arms. The noise level in the work environment is usually moderate.