Customer Support Specialist - Commercial Furniture Dealership

The Customer Support Specialist plays a key role in supporting dealership operations by preparing accurate quotes, processing customer orders, and managing essential administrative tasks. This position ensures a smooth experience for clients from initial inquiry through final delivery, working closely with sales teams, vendors, and project coordinators.

Key Responsibilities

• Quote Preparation — Create detailed furniture quotes using dealership pricing tools; verify specifications, finishes, quantities, and lead times; collaborate with sales staff to ensure accuracy.

• Order Placement — Submit purchase orders to manufacturers; confirm acknowledgments; track production timelines; resolve discrepancies or changes with vendors.

• Customer Support — Serve as a point of contact for clients; provide updates on quotes, orders, delivery timelines, and issue resolution.

• Administrative Support — Maintain CRM and order management systems, handle data entry, organize project files, and support general office operations.

• Vendor Coordination — Communicate with manufacturers to obtain pricing, product details, lead times, and order status updates.

• Documentation & Accuracy — Keep precise records of quotes, orders, revisions, and project details to support efficient operations and minimize errors.

Qualifications

• Experience in commercial furniture, interiors, or related industries preferred

• Strong attention to detail and organizational skills

• Proficiency with quoting software, CRM systems, and Microsoft Office

• Excellent written and verbal communication

• Ability to manage multiple projects and deadlines simultaneously