Customer Support Specialist - Compounding Pharmacy Technician

As a Pharmetika Customer Support Specialist, you will serve as a trusted resource for

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pharmacy teams using Pharmetika’s Electric Lab and ION customer offerings. You will assist

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technicians, pharmacists, and pharmacy staff by troubleshooting issues, answering workflow

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questions, providing product guidance, and helping customers maximize the value of our

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platform.

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The ideal candidate has hands-on experience in a compounding pharmacy, enjoys solving

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problems, communicates clearly, and is excited to learn new technology.

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Responsibilities

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● Act as a product champion, prioritizing client success and maintaining a high standard of

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service.

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● Provide exceptional phone, email, and chat communications to pharmacy customers.

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● Distinguish between software defects and user errors, guiding customers toward appropriate

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solutions for both.

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● Assist customers with compounding workflows, inventory management, prescription

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processing, and billing-related questions within the software.

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● Documents clear, accurate and detailed customer interactions and resolutions for

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repeatability.

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● Escalate software defects or complex issues to the appropriate internal teams.

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● Collaborate with Product, Development, Implementation, and Training teams to improve

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the customer experience.

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● Identify opportunities to educate customers on best practices and more efficient

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workflows.

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● Test new software features and provide feedback from the perspective of a pharmacy

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end user.

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● Maintain a high level of product knowledge through ongoing training.

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● Troubleshoot and classify issues to support root-cause resolution.

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● Ability to maintain empathy and patience while assisting users who may be stressed or in

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high-pressure environments.

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● A self-starter mindset, comfortable navigating ambiguity while working independently.

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● Willingness and capability to travel for annual client visits if required (preferred).

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Qualifications

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Required

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● 2+ years of experience as a Compounding Pharmacy Technician.

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● Strong understanding of non-sterile and/or sterile compounding workflows.

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● Proficient in navigating standard operating systems (macOS, Windows) and common

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productivity software.

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● Familiarity with pharmacy inventory management, prescription processing, and

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compounding documentation.

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● Excellent communication and customer service skills.

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● Strong troubleshooting and critical-thinking abilities.

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● Comfortable learning new software applications.

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● Ability to manage and appropriately prioritize competing requests in a fast-paced

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environment.

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Preferred

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● Pharmacy technician certification (CPhT) or applicable state registration.

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● Experience using a compounding pharmacy management software.

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● Technical support or customer service experience is a plus.

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Location & Schedule

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Primary Locations:

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US-WI-Madison

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US-FL-Miami

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US-TX-Houston

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Schedule: Full-time

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Company Benefits & Perks

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We take care of our team so you can focus on making a difference in the pharmacy industry.

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Our comprehensive benefits package includes:

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● Wellness & Security: Competitive health, dental, and vision insurance, along with

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disability coverage to support your long-term health and peace of mind.

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● Work-Life Balance: Generous Paid Time Off (PTO) policy and maternity leave to

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ensure you have time for what matters most.

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● Future Planning: Retirement planning options to help you build financial security for the

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future.

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● Team & Culture: Annual company outings to celebrate our wins and build connections

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with your colleagues