50+ year-old engineering & manufacturing company has an immediate opening for a Customer Support Coordinator. Direct-hire position with competitive benefits!
Duties:
- Under the direction of the Parts Manager, provide administrative support to the Service & Warranty department
- Dispatch field support technicians for customers’ service requests
- Provide dispatching/invoicing information to customers and sales department
- Review service dispatch requests and then send service company to repair equipment installed under a contract warranty/service agreement
- Prepare and update weekly reports
- Utilize UPS to ship parts
- Provide proper documentation of billing/invoicing information for customers
Requirements:
- 2+ years of experience providing administrative support / customer service within a manufacturing environment
- Experience working with an ERP/MRP system
- Experience coordinating service / warranty requests preferred
- Microsoft Office suite (Outlook, Excel, Word, etc.) experience
- Ability to pass a drug test
Salary: $25-27/hr.